Sr. Business Intelligence Analyst

McKesson•Fort Worth, TX

1d•Hybrid

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. This is a Hybrid role in Fort Worth, TX. Candidates will be required to be in office at least 2-4 times per month. Current Need: The Sr. Business Intelligence Analyst is responsible for enabling data-driven decision-making that accelerates McKesson’s CXO Digital Transformation and automation strategy. This role drives analytics and performance insights across automation, AI, and self-service initiatives, providing business intelligence that fuels operational excellence and value realization. As part of the Business Solutions & Transformation (BS&T) organization within CXO, this role serves as a trusted partner to operations, technology, and product leadership teams — ensuring McKesson’s automation investments deliver measurable impact to both the customer and the enterprise. This position plays a vital role in advancing McKesson’s Quantum Leap digital transformation within CXO by delivering actionable insights that shape automation strategy, high-value value realization, and elevate the customer experience.

Requirements

Degree or equivalent and typically requires 7+ years of relevant experience.
7+ years of relevant experience in data analytics, automation insights, or digital transformation analytics.
Proven experience supporting Contact Center analytics, preferably within a transformation or automation context.
Strong understanding of Contact Center KPIs and metrics.
Proficiency in Power BI, Tableau, SQL, and data modeling.
Experience with RPA platforms (UiPath, Blue Prism), AI/Chatbot analytics, or Verint/Five9 data integration.
Demonstrated ability to communicate analytical insights effectively to non-technical and executive audiences.
Knowledge of machine learning and AI applications in contact centers.

Nice To Haves

Experience supporting automation and AI analytics (RPA, NLP, Auto-QA, conversational AI).
Strong proficiency in Power BI, Tableau, and SQL for data visualization and reporting automation.
Working knowledge of Five9, Verint Cloud, and Salesforce Service Cloud data environments.
Proven ability to measure ROI, value realization, and performance of automation initiatives.
Familiarity with UiPath or other RPA platforms and related analytics tools.
Excellent data storytelling and executive presentation skills.
Strong collaboration and communication skills across business and technology teams.
Passion for continuous improvement, automation innovation, and data-driven decision-making.

Responsibilities

Analyze contact center data to identify trends, inefficiencies, and improvement opportunities.
Lead the development and automation of performance dashboards, scorecards, and KPI reporting across AI, RPA, and digital initiatives.
Translate complex data into clear insights and visualizations that inform strategic decision-making at the leadership level.
Define, track, and validate value realization metrics for automation programs, including cost savings, efficiency, and customer experience impact.
Integrate and analyze data across Salesforce, Five9, Verint Cloud, and AI platforms to provide a holistic view of CXO performance.
Conduct advanced analytics to identify automation opportunities and performance trends.
Partner with product, technology, and operations teams to define and evolve the automation analytics roadmap.
Streamline analytics and reporting processes through automation using Power BI, SQL, Python, and Tableau.
Support quarterly business reviews, automation performance reviews, and Quantum Leap transformation updates.
Champion data quality, consistency, and governance across CXO reporting assets.