Sr Business Insights Analyst

Safelite•Columbus, OH

1d•Onsite

About The Position

The Sr. Business and Insights Analyst is an integral part of the Customer Experience Insights and Analytics Center of Excellence. This role primarily focuses on business analytics but also involves collaboration with various departments to support broader initiatives requiring analytical expertise. The analyst will leverage creativity, communication skills, and analytical abilities to transform complex data sets into compelling, actionable insights that inform and support business decisions. A key aspect of the role is to collaborate with cross-functional teams to develop visually appealing and easily digestible data stories that resonate with audiences and drive business-led decisions.

Requirements

Bachelor’s degree in Business, Business Administration, Finance, Economics, Business Analytics, or similar field Required
3 years of experience in a data analytical role Required
3 years of experience with data visualization tools, such as Tableau, Snowflake, or BI Required
3 years of experience in directly writing SQL Required
3 years of experience with synthesizing analytical insights into clear, strategic storytelling to drive decision-making Required
3 years of experience making strategic recommendations on data collection, integration, and retention requirements incorporating business requirements and knowledge of best practices Required
3 years of experience building & analyzes E2E customer journey data to develop actionable insights to improve customer experience and customer conversion Required
Experience with the data visualization tools, ability to create dashboards, visualizations and reporting
Ability to understand complex analysis Required
Demonstrated ability to make strategic recommendations on data collection, integration, and retention requirements incorporating business requirements and knowledge of best practices (storytelling abilities cross-functionally throughout business) Required
Advanced user of Microsoft Office - primarily Excel Required
Excellent oral and written communication skills, including presentation, education, reading, writing, and listening skills Required
Ability to adapt to constantly changing priorities and exhibit excellent time management skills Required
Exceptional attention to detail and commitment to accuracy Required
Strong organizational skills Required
Ability to work both autonomously and collaboratively Required

Responsibilities

Performs qualitative and quantitative advanced analyses and develops standard and on demand reports of a complex nature.
Communicating data from multiple sources into impactful and actionable insights, providing easy-to-understand guidance and recommendations to drive business strategies and decision making.
Leverage data visualization principles to design, develop and maintain dashboards and tools that monitor key business performance.
Enabling and evolving self-service for stakeholders.
Uses knowledge of business and data to proactively discover and/or anticipate challenges or opportunities that may impact the business.
Leverage knowledge to determine and communicate impact to business in an easy digestible format leveraging storytelling techniques.
Mentor and assist with training junior analysts while maintaining documentation to preserve alignment on process, procedures and best practices.
Explore and recommend opportunities for streamlining and standardizing reporting and analysis.
Monitor reporting automation, consolidation and maintenance to ensure accuracy and reliability.
Performs other duties as assigned.
Complies with all policies and standards.