Sr Business Functional Consultant, Transformation (Meter/Device Management and Field Services
About The Position
The Sr Business Functional Consultant serves as a strategic business partner within the Business Area, providing subject matter expertise, operational insights, and process recommendations to support the overall business readiness and successful delivery of transformational or major project initiatives. Focused on non-technical domains, the role bridges current state operations with future state capabilities by representing functional needs, identifying gaps, and ensuring sustainable change through collaboration, communication and stakeholder engagement. This position partners with cross-functional teams, including program/project teams, Business Area leaders, and frontline supervisors, to ensure customer-centric outcomes are prioritized and operationalized effectively.
Requirements
- Bachelor's degree in business or related field; or equivalent combination of training and relevant experience.
- Strong understanding of utility processes and performance drivers.
- Excellent communication, critical thinking and problem-solving skills.
- 3-7 years in operations, business process improvement or service delivery.
Nice To Haves
- Experience supporting business readiness or change initiatives with a focus on operational execution preferred.
- Experience with M2C processes, AMI/AMR systems and integration with CIS.
- Knowledge of device lifecycle management, work management, outage management and field service dispatching.
- Familiarity with regulatory requirements for metering accuracy and service reliability.
Responsibilities
- Serves as a trusted advisor for business functional teams by providing subject matter expertise across core business processes.
- Advise on meter lifecycle, device integration and field service operations to ensure accurate measurement, efficient dispatch and regulatory compliance.
- Represent functional operations in program activities such as business process design, policy and procedure development and operational planning. Document requirements, business processes, business benefits/outcomes, KPIs, change impacts, and functional designs.
- Identify, assess and communicate operational impacts of proposed changes, escalating risks or misalignments as needed.
- Support business functional testing, training design and user adoption efforts if applicable, by ensuring content and approach are aligned with business realities.
- Collaborate with peers across business functional areas to ensure end-to-end process continuity and customer impact awareness.
- Champion continuous improvement by surfacing operational pain points, feedback and employee insights to inform delivery efforts.
- Provide input into performance metrics, reporting needs and post-implementation success criteria when applicable.
Benefits
- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Utilities
Number of Employees
5,001-10,000 employees
