Sr Business Controls Specialist- Business Controls & Central Reporting

Bank of America•Charlotte, NC

8h•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. The role provides critical end to end production support of metric reporting routines. The reports/dashboards are shared with senior executives within and outside of the organization to drive proper risk culture and business strategy. Given the level of the audience, report dashboards and executive summaries must be pristine and error free. Data analytics responsibilities may include, and are not limited to, trending analysis, and success analytics to identify areas of discrepancy and possible at-risk controls. The work includes data mining, data aggregation, business metrics, SPI inventory output analysis, risk program metrics analysis, and performance/milestone analytics.

Requirements

5+ years of expert‑level Excel experience, including mastery of complex functions, advanced data modeling, pivot tables, Power Query, and automation used to support high‑visibility business analytics and control routines
7+ years of data mining experience, leveraging multiple and disparate data sources to identify patterns, trends, anomalies, and insights that support risk detection and issue validation
7+ years of experience independently prioritizing and managing high‑volume workloads, balancing multiple competing deadlines, and delivering in fast‑paced, deadline‑driven environments
7+ years of experience providing proactive follow‑up, issue resolution, and stakeholder support on reporting inquiries, data questions, and business partner requests
Moderate‑to‑advanced SQL experience, with the ability to independently build, optimize, and troubleshoot queries across large and complex datasets
Analytical experience, demonstrating the ability to dissect, interpret, and simplify complex information into clear, actionable insights for senior stakeholders
Experience applying exceptional attention to detail to ensure accuracy, data integrity, and consistency in reporting and control documentation

Nice To Haves

Experience working in a highly regulated industry or financial institution
Has previously interacted with senior level managers
Created dashboard reports or analytics
Controls Management
Issue Management
Monitoring, Surveillance, and Testing
Quality Assurance
Risk Management
Analytical Thinking
Attention to Detail
Critical Thinking
Problem Solving
Written Communications
Decision Making
Innovative Thinking
Prioritization
Recording/Organizing Information
Research

Responsibilities

Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
Performs QA activities including executing on controls, managing cases, and reporting results
Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Timely delivery of reporting requirements using existing macros and code
Proactive identification of code or macro breaks
Successful application of macro/code fixes and creation
Manipulate and clean data from multiple sources and systems of record
Applied critical eye to catch errors or discrepancies
Application of advanced Excel and SQL skills to produce reporting in an efficient, timesaving manner