Sr Business Control Specialist

Bank of America•Plano, TX

2d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. Drive out deliverables in support of the Global Technology Third Party Governance and Oversight team, working with key stakeholders across the enterprise, including but not limited to: Align program goals with organizational priorities and ensure Global Technology compliance with policies and standards Aggregate and remediate risks at individual third-party and portfolio levels Monitor risk metrics and drive remediation for non-performance Prepare and present data for executive-level reporting

Requirements

5+ years in third-party risk program project management supporting technology
Experience navigating large, matrixed organizations
Strong project and program management, organizational, and time management skills
Advanced analytical and problem-solving abilities
Excellent written and verbal communication; ability to simplify complex information
Meticulous attention to detail; ability to prioritize and meet deadlines
Proficiency in Microsoft Office (Excel, PowerPoint); experience with Tableau and other reporting tools
Risk Sensitive: Ability to identify and evaluate potential risks and engage stakeholders for discussion, escalation, and resolution. Expected to look beyond the issue at hand and raise questions
Analytical: Strong research, analysis and fact-based decision making with ability to critically evaluate the information gathered from multiple sources, reconcile variances and present data in a coherent manner
Communication: Proven ability to communicate complex information in simple terms (oral and written) to diverse audiences. “Connects the dots” for others across multiple data points that may not be easily noticeable, shaping the opinions and actions of key stakeholders, gaining their trust and commitment to the desired outcome
Adaptable and Resilient: Highly motivated, self-directed, intellectually curious individual capable of supporting multiple projects under tight deadlines, and in a global environment where business needs/priorities may change rapidly

Nice To Haves

Ability to make decisions with limited information and navigate ambiguity
Strong collaboration and influencing skills
Strategic thinker, self-starter, capable with minimal management oversight
Proven accountability and ownership in driving priorities
Comfortable in fast-paced, changing environments
Background in risk, audit, or compliance programs
Familiarity with technology governance frameworks and third-party risk management
Experience with operational excellence methodologies (Six Sigma, Lean)
Experience with Microsoft CoPilot

Responsibilities

Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Drive out deliverables in support of the Global Technology Third Party Governance and Oversight team, working with key stakeholders across the enterprise
Align program goals with organizational priorities and ensure Global Technology compliance with policies and standards
Aggregate and remediate risks at individual third-party and portfolio levels
Monitor risk metrics and drive remediation for non-performance
Prepare and present data for executive-level reporting

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