Bank of America-posted 2 days ago
Full-time • Mid Level
Onsite • Plano, TX
5,001-10,000 employees

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. Global Technology Risk and Regulatory Management is seeking a self starter who will support timely and accurate Regulatory, Audit & GCOR Engagements, who is motivated, passionate, thrives in a fast-paced culture, balances priorities, drives delivery, flawless execution, and enjoys team successes. This role provides opportunity to work work with peers across across CIO teams within Global Technology, as well as exposure to technology senior leaders. The Technology Risk & Regulatory Engagement Officer candidate would support complex Regulatory/Audit exams or GCOR assessments focused on technology including development of strong well positioned response materials. This role would support/execute routines to understand and address questions, coordinate with the technical subject matter experts in managing assessment flow and aggressive timelines from start of the exam through to completion. This role will work closely with peers and Subject Matter Experts and Leaders to analyze assessment questions, authoring, editing and reviewing responses inclusive of overviews or deep dive presentations on technical areas of focus. The role will also review technical evidence returned, ensure complete and accurate responses, and execute review and analysis of identified control deficiencies to drive to appropriate disposition. The role interfaces with all levels of organization to ensure appropriate management involvement, awareness and understanding of risk, regulatory requirements, and impacts; it requires strong communication and leadership skills including the abiity to engage effectively with senior internal and external constituents and stakeholders. Further the candidate must have the ability to support drive collaboration with teammates across organizations (Technology, Operations, Audit, GCOR, GIS etc.) to ensure accurate and timely deliverables. Candidate would work under moderate minimal supervision requiring business/technology acumen and strong understanding of regulatory environment and/or audit processes and procedures.

  • Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
  • Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
  • Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
  • Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
  • Performs QA activities including executing on controls, managing cases, and reporting results
  • Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
  • Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
  • 5+ years of internal control, regulatory, audit, risk, legal or compliance experience within a financial services or technology organization
  • Can research and "connect the dots" among data to demonstrate ability to identify and perform thematic analysis
  • Strong relationship management and collaboration skills with the ability to influence, build consensus among stakeholders and peers to solve problems
  • Comfortable with ambiguous situations capable of analyzing, simplifying and collaborating to solve complex problems
  • Strong writing/communication skills - the ability to synthesize technical content from subject matter experts to clearly articulated complex subject matters to a variety of audiences
  • Self-starter, organized, versatile, and capable of performing work in a fast with minimal management oversight
  • Strong writing/communication skills, the ability to synthesize technical content from subject matter experts to clearly articulated complex subject matters to a variety of audiences
  • Detail oriented with an ability to review documentation for accuracy and relevance to topic
  • Proven ability to manage multiple and often competing priorities in a global and fast paced environment
  • Executes timely decisions, knowing when to engage others for additional input, and when to act independently
  • Proven facilitation and presentation skills: ability to present key messages, recommendations and information in a clear, concise and insightful way including to senior leaders
  • Ability to project manage work; strong attention to detail, accuracy and understanding prioritization within an environment where majority of issues are a priority
  • Excellent Microsoft Office skills, specifically PowerPoint and Word, SharePoint, and Excel
  • Excellent facilitation and presentation skills
  • Knowledge of Technology Domain discipline(s)
  • Skills: Controls Management Issue Management Monitoring, Surveillance, and Testing Quality Assurance Risk Management Analytical Thinking Attention to Detail Critical Thinking Problem Solving Written Communications Decision Making Innovative Thinking Prioritization Recording/Organizing Information Research
  • Bachelor's and/or Master’s degree and/or relevant work experience
  • CISSP, CRISC, CISA, CISM certification or similar
  • Prior operational risk or compliance experience in the technology arena
  • Detailed, bank-specific risk management and governance experience
  • Ability to work with technical and non-technical business owners
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