Sr. Business Control Specialist-GBGM AML Refresh Readiness

Bank of America • Charlotte, NC

106d

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation. GBGM AML Refresh & Enablement Ops is seeking a motivated and detail-oriented AML Readiness & Adoption Associate to join our Employee Readiness & Adoption team. This role plays a key part in supporting initiatives that ensure compliance with Customer Identification Program (CIP) and Customer Due Diligence (CDD) requirements, while driving adoption across the organization.

Requirements

• 3+ years of experience in financial services, compliance, or legal sectors
• Certifications or training in AML compliance
• Bachelor’s Degree or equivalent work experience
• A solid understanding of Anti-Money Laundering regulations, processes, and procedures is a plus, or the ability to quickly learn and apply AML concepts
• Excellent written and verbal communication skills
• Ability to work with cross-functional teams to gather information and translate technical concepts into clear, user-friendly content
• Strong attention to detail, with a focus on accuracy and clarity in all documentation
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), documentation tools (e.g., Confluence, SharePoint), and experience working with document management systems
• Ability to manage multiple projects and meet deadlines while maintaining high-quality standards

Nice To Haves

• Knowledge of AML & GBGM businesses is preferred
• Previous experience in AML or related fields is highly preferred
• Excellent communication, interpersonal, and stakeholder management skills
• Advanced Microsoft Office Suite (Excel, PowerPoint, Visio, etc.) experience
• In-depth understanding of AML regulations, financial crimes prevention, and related compliance requirements

Responsibilities

• Oversees the design and effectiveness of the risk and control environment and ensures adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Support the execution of strategic AML initiatives to drive a streamlined process focused on timely and quality execution of Refresh
• Help identify training/coaching opportunities and assist in designing learning solutions aligned with AML and business goals
• Build and maintain strong relationships across AML, FLUs, and key partners, serving as a readiness and adoption liaison
• Support the identification and escalation of AML-related gaps and issues and participate in discussions around risk tolerance and control effectiveness
• Support training teams by providing documentation that aids in the onboarding and ongoing training of employees in AML-related practices
• Engage with senior stakeholders and leaders to identify issues and/or control improvements for remediation

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree