Sr. Business Associate

Gartner • Irving, TX

35d • $64,000 - $87,000 • Hybrid

About The Position

About the role: The Sr. Business Associate role will work on impactful projects to drive CSO and GS&D wide priorities by leveraging quantitative and qualitive analysis and strategic thinking to drive fact-based decision making, and operational change management to drive results. In this role you will collaborate with stakeholders across CSO including Operation teams, Leadership, frontline Manager and associates as well as GS&D partners. What you will do: Lead initiatives and identify opportunities to increase and accelerate retention of CSO. Actions include assessing top Service leader performance, identifying best practices through associate and leader interviews, and translating those into actionable guidance and enablement resources to support CSO Retention performance and Service success. Collaborate across Sales, Product, and Business and Technology Insights, to bring these solutions to our Service teams in a coordinated way. Identify and mitigate key strategic risks related to process initiatives and retention performance across products and practices. Conduct quantitative retention analysis and associate it with qualitative insights to provide actionable recommendations and ensure informed decision making. Ensure accurate analytics, monitor key business drivers, identify and drive operational improvements. Cultivate strong and mutually respectful relationships across the organization and partner with CSO’s leadership to solve problems and identify business improvement opportunities.

Requirements

• Bachelor’s degree required.
• Proficient in Excel and PowerPoint.
• Excellent analytical skills; ability to analyze large datasets and translate raw information into actionable insights.
• Excellent written and verbal communication skills.
• Proven track record of high performance.
• Proven ability to understand business initiatives and challenges, and to recommend business solutions using fact-based analytics.
• Ability to leverage qualitative problem solving.

Responsibilities

• Lead initiatives and identify opportunities to increase and accelerate retention of CSO.
• Assess top Service leader performance, identifying best practices through associate and leader interviews, and translating those into actionable guidance and enablement resources to support CSO Retention performance and Service success.
• Collaborate across Sales, Product, and Business and Technology Insights, to bring these solutions to our Service teams in a coordinated way.
• Identify and mitigate key strategic risks related to process initiatives and retention performance across products and practices.
• Conduct quantitative retention analysis and associate it with qualitative insights to provide actionable recommendations and ensure informed decision making.
• Ensure accurate analytics, monitor key business drivers, identify and drive operational improvements.
• Cultivate strong and mutually respectful relationships across the organization and partner with CSO’s leadership to solve problems and identify business improvement opportunities.

Benefits

• Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
• In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
• Gartner believes in fair and equitable pay.
• A reasonable estimate of the base salary range for this role is 64,000 USD - 87,000 USD.
• In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.
• We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level