Sr. Business Application Owner, Customs Management

Crane Worldwide Logistics • Houston, TX

59d

About The Position

ESSENTIAL JOB FUNCTIONS Industry experience within international supply chain, specifically around international transportation and global customs brokerage. Develop and propose 3-5-year migration roadmap, timelines, and risk mitigation strategies. Drive and execute end-to-end migration of 10-12 individual legacy systems to a global customs brokerage platform, WiseTech. Includes system integrations, user acceptance testing, and deployment to end users to ensure seamless updates of the application and its features. Facilitate implementation of a new application through training sessions, demos, and development of digital, versioned documentation. Manage application lifecycle, including upgrades, enhancements, and integrations via sprint and backlog planning on a two-week Agile cadence. Understand business needs, writing clear user stories to execute during each sprint. Analyze the impact of proposed solutions across the global organization; develop use cases to explain/demonstrate business requirements, specifications, and acceptance criteria to users. Work closely with internal stakeholders to manage the process, workflow, data quality and roadmap, while communicating project status, risks, and milestones to leadership and stakeholders. Work closely with vendor and consultant teams for any professional services as well as support/bug incidents. Identify opportunities to streamline customs brokerage processes through automation and best practices, while ensuring data integrity and reporting capabilities meet operational and regulatory needs. Make data driven decisions and implement metrics to manage progress and impact. Maintain adherence to international trade laws, customs regulations, and internal policies, while partnering with compliance teams to ensure platform supports audit and security standards. Domestic and international travel required Other duties as assigned

Requirements

• Excellent communication skills: Ability to convey ideas effectively, listen intently, write strong product requirements, and drive consensus across functions and teams.
• Ability to deal with ambiguity-given an open-ended task, can achieve great work with minimal supervision.
• Self-motivated and goal oriented with strong organization skills and an excellent attention to detail.
• Experience in working with end users to elicit and document requirements.
• Empathy for end users - craft intuitive workflows that improve user experience.
• Technical competence; can discuss APIs and data models, but not necessarily an expert; able to navigate as needed.
• Comfortable and competent analyzing data, developing meaningful business objectives/metrics to measure progress.
• strong collaboration and teamwork skills in a small setting, as well as across different geographic locations.
• Ability to focus on high quality work while under pressure; drive short-term actions that are consistent with long-term goals.
• Advanced knowledge of MS Office, Visio and backlog management tools.
• Expert knowledge of project management principles and practices.
• Experience working in an Agile/Scrum environment.
• Bachelor's degree
• 3-5 years of experience as a Product/Application Manager or relevant work experience.
• 7+ years of experience in customs brokerage, global trade compliance, or related technology roles.
• Proven experience leading large-scale system migrations or global platform implementations.
• Strong understanding of customs regulations and brokerage processes across multiple regions.
• Excellent project management, communication, and stakeholder engagement skills.
• Familiarity with ERP systems and integration with customs brokerage platforms.
• Strong business acumen with a strategic-thinking mindset, effective management skills, and the ability to proactively respond and scale to market demands.
• Exceptional analytical, problem-solving, and decision-making skills.

Nice To Haves

• Licensed Customs Broker, preferred.

Responsibilities

• Develop and propose 3-5 year migration roadmap, timelines, and risk mitigation strategies.
• Drive and execute end-to-end migration of 10-12 individual legacy systems to a global customs brokerage platform, WiseTech. Includes system integrations, user acceptance testing, and deployment to end users to ensure seamless updates of the application and its features.
• Facilitate implementation of a new application through training sessions, demos, and development of digital, versioned documentation.
• Manage application lifecycle, including upgrades, enhancements, and integrations via sprint and backlog planning on a two-week Agile cadence.
• Understand business needs, writing clear user stories to execute during each sprint.
• Analyze the impact of proposed solutions across the global organization; develop use cases to explain/demonstrate business requirements, specifications, and acceptance criteria to users.
• Work closely with internal stakeholders to manage the process, workflow, data quality and roadmap, while communicating project status, risks, and milestones to leadership and stakeholders.
• Work closely with vendor and consultant teams for any professional services as well as support/bug incidents.
• Identify opportunities to streamline customs brokerage processes through automation and best practices, while ensuring data integrity and reporting capabilities meet operational and regulatory needs.
• Make data driven decisions and implement metrics to manage progress and impact.
• Maintain adherence to international trade laws, customs regulations, and internal policies, while partnering with compliance teams to ensure platform supports audit and security standards.
• Domestic and international travel required
• Other duties as assigned

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees