Sr Business Analyst

Citizens Bank • Westwood, MA

2d

About The Position

As a Senior Business Analyst on the Risk Intelligence and Reporting (RIR) team, you’ll have a meaningful impact on how Citizens manages risk across the organization. You will work directly with Independent Risk Management (2LOD) partners and play a pivotal role in identifying and implementing RIR solutions that support more effective risk monitoring, oversight and insight capabilities.
This is an opportunity to shape solutions from idea to implementation — analyzing processes, designing enhancements, managing project execution, and ensuring end‑to‑end delivery of high‑quality risk intelligence capabilities. You’ll work in a space that values curiosity, continuous improvement, and forward‑thinking problem‑solving.

Requirements

• 7+ years of experience in Operational Risk/Control, First Line Risk/Control, Compliance, or related roles in financial services.
• Strong understanding of operational and compliance risk management principles.
• Excellent communication skills and experience producing clear, polished materials for leadership.
• Proven ability to collaborate, build relationships, and facilitate discussions across diverse teams.
• Proficiency with JIRA, Microsoft Excel, PowerPoint, and Visio.
• Strong analytical mindset with a creative approach to problem‑solving.
• Ability to manage multiple priorities, operate with urgency, and meet tight deadlines.

Nice To Haves

• Project management experience; PMP certification a plus.
• Familiarity with GRC tools.

Responsibilities

• Translate business needs into clear analytical requirements and insight‑driven specifications for the RIR technology team to deliver develop production-ready solutions.
• Gather, document, and analyze business requirements, data definitions, and process flows in partnership with stakeholders.
• Assess existing workflows to identify efficiency opportunities and recommend improvements.
• Evaluate and recommend technology solutions that align with strategic risk management goals.
• Prepare and deliver monthly Risk Intelligence metrics and supporting documentation for key stakeholders.
• Ensure all outputs reflect high standards of accuracy, clarity, and usefulness.
• Maintain JIRA updates in alignment with internal operating procedures.
• Partner with business units, risk teams, and technology groups to drive deliverables and maintain open, effective communication.
• Support project teams through solution design, QA testing, and end‑to-end implementation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees