Sr. Business Analyst

Prudential Financial • Portland, ME

1d

About The Position

We are seeking a highly skilled Senior Business Analyst to join our Group Insurance Product team, with a primary focus on delivering enhancements and launching new products. This role is pivotal in shaping the direction of our product offerings, requiring the ability to think broadly and end-to-end—from initial product intent through system integration and operational readiness. You will be an essential connector across Product, Product Development Specialists, Technology, and Business Partners. In this role, you will: Develop a deep understanding of Group Insurance products, including the intent and details of benefits and proposed changes. Partner closely with Product Owners and Product Partners to facilitate meetings that clarify the “why” and “what” of new or enhanced benefits. Collaborate with Product Development Specialists—responsible for documenting the policy and certificate for changes or newly created benefits—prior to regulatory filing to ensure all updates are fully understood and captured. Identify, extract, and define key data elements required to support the product’s benefits, values, rules, and overall offering, leveraging policy and certificate documentation as well as business partner input. Determine additional data needs and requirements that may not be explicitly stated in existing documentation, ensuring the product can be fully supported across systems and processes. Engage with business partners to analyze and document system and process impacts—translating product and policy/certificate changes into clear business and technical requirements. Map out end-to-end processes and integrations, ensuring practical and sustainable solutions. Facilitate meetings with diverse stakeholder groups (product, Product Development Specialists, technology, operations) to drive alignment and consensus. Ask probing questions to surface underlying needs, risks, and opportunities, ensuring requirements are complete and well-understood. Lead the creation of high-quality requirement artifacts, including process maps, mockups, impact assessments, and data requirements documentation. - Serve as a key liaison between business and technology, ensuring seamless handoff from requirements to implementation. Support User Acceptance Testing and operational rollout by providing clarity on requirements and intended outcomes. Communicate plans, progress, decisions, and risks clearly across cross-functional teams and leadership.

Requirements

• 5+ years of experience as a business analyst or business systems analyst, preferably in Group Insurance or a related financial services context.
• Demonstrated experience driving enhancements and new product development in a product-focused environment.
• Strong facilitation skills, with the ability to lead meetings, ask the right questions, and achieve stakeholder buy-in.
• Proven ability to think broadly and end-to-end, connecting product intent to operational and system implications.
• Proven experience identifying, extracting, and defining data elements from policy/certificate documentation and translating them into actionable requirements.
• Experience partnering with Product Development Specialists (or equivalent roles) responsible for documenting policy/certificate changes.
• Applied experience mapping business processes and documenting system impacts.
• Excellent communication, analytical, and interpersonal skills; ability to translate technical and complex concepts for non-technical audiences.
• Experience with Agile methodologies and tools (JIRA, Miro, Excel, Word).
• Bachelor’s degree in business, Information Systems, or related field.

Nice To Haves

• Group Insurance product expertise, including understanding of benefit design and product filings.
• Experience collaborating with Product Development, compliance, or legal on insurance products.
• Strong business insight and ability to connect market/customer needs to product features, data requirements, and system impacts.
• Familiarity with end-to-end product delivery lifecycle—from ideation through launch and post-implementation support.

Responsibilities

• Develop a deep understanding of Group Insurance products, including the intent and details of benefits and proposed changes.
• Partner closely with Product Owners and Product Partners to facilitate meetings that clarify the “why” and “what” of new or enhanced benefits.
• Collaborate with Product Development Specialists—responsible for documenting the policy and certificate for changes or newly created benefits—prior to regulatory filing to ensure all updates are fully understood and captured.
• Identify, extract, and define key data elements required to support the product’s benefits, values, rules, and overall offering, leveraging policy and certificate documentation as well as business partner input.
• Determine additional data needs and requirements that may not be explicitly stated in existing documentation, ensuring the product can be fully supported across systems and processes.
• Engage with business partners to analyze and document system and process impacts—translating product and policy/certificate changes into clear business and technical requirements.
• Map out end-to-end processes and integrations, ensuring practical and sustainable solutions.
• Facilitate meetings with diverse stakeholder groups (product, Product Development Specialists, technology, operations) to drive alignment and consensus.
• Ask probing questions to surface underlying needs, risks, and opportunities, ensuring requirements are complete and well-understood.
• Lead the creation of high-quality requirement artifacts, including process maps, mockups, impact assessments, and data requirements documentation.
• Serve as a key liaison between business and technology, ensuring seamless handoff from requirements to implementation.
• Support User Acceptance Testing and operational rollout by providing clarity on requirements and intended outcomes.
• Communicate plans, progress, decisions, and risks clearly across cross-functional teams and leadership.

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
• Retirement plans: 401(k) plan with company match (up to 4%), company-funded pension plan
• Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level