Sr. Business Analyst

Bank of Tampa•Tampa, FL

38d

About The Position

The Sr. Business Analyst is a key Enterprise-wide strategic partner who thrives on curiosity and is dedicated to deeply understanding every facet of the business operations, engaging stakeholders of all levels, across the organization. This role leverages advanced analytical skills and industry recognized tools and methodology to elicit, validate, and optimize business needs ensuring continuous improvement and operational excellence across the organization. The Sr. Business Analyst critically evaluates processes and workflows, technology and human elements to gather requirements to support critical initiatives and drive successful implementation and positive change at the bank. This role also includes project management/coordination responsibilities for small projects, without a dedicated project manager.

Requirements

Demonstrated experience in process improvement, utilizing lean, six Sigma, and other methodologies to deliver transformative results.
Demonstrated ability to digest and understand the business drivers and goals behind desired stakeholder needs.
Proven experience with business and technical requirements analysis, elicitation, verification, and methodology development for large complex initiatives
Proven Experience translating requirements into user stories, defining acceptance and testing criteria.
Strong analytical and problem-solving skills with the ability to translate complex data into clear, actionable recommendation for stakeholder at all levels.
Intermediate or higher proficiency in analytical tools and techniques, including data visualization, statistical analysis, and business process modelling.
Advanced proficiency in mapping future state and current state processes, partnering with technical and non- technical individuals to define experience in both technical and user-friendly language.
4-year Undergraduate Degree in the field of business administration, computer science, finance, or information systems
3+ years of related work experience
Formal training or certification in Business Analysis and or process improvement.
Experience with testing methodologies and tools.
Experience driving process improvement

Nice To Haves

Experience in the financial industry
Lean/Six Sigma/Quality Management certifications or experience
Advance certification in Business Analysis (e.g. CBAP, PMI-PBA) and/ or process improvement.
Certified associate in project management (CAPM))

Responsibilities

Proactively investigates and explores business processes, asking “why” and “how” to uncover hidden needs and opportunities.
Engages stakeholders through interviews, workshops, and observations to gain a comprehensive understanding of current practices.
Researches, reviews, and analyses the effectiveness and efficiency of existing requirements.
Conducts user requirement gathering through workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other approaches.
Defines the scope and parameters of requirements analysis, establishing project impacts, outcome criteria, and metrics.
Ensures requirements are complete, consistent, understandable, feasible, and aligned with standards.
Collaborates with stakeholders and project teams to prioritize gathered requirements and support backlog and feature prioritization.
Converts abstract user requirements into detailed, functional specifications easily understood by the team.
Creates process models, detailed specifications, diagrams, and visual tools to effectively guide project implementation.
Partners with subject matter experts to transform user needs into practical solutions and communicates these options to business stakeholders for alignment and decision-making.
Oversees and updates requirements throughout the project lifecycle, adjusting as necessary to ensure they align with business and project objectives.
Communicates enhancements and changes to business requirements—verbally, in writing, and through peer reviews—to project managers, sponsors, and stakeholders, ensuring everyone understands issues and proposed solutions.
Assists with the research and assessment of software and hardware options and helps in selecting suitable solutions.
Designs and executes rigorous testing plans to validate that solutions meet business needs and deliver intended improvement.
Facilitates user acceptance testing, gathering feedback from diverse stakeholders to ensure solutions are user-friendly and effective.
Analyzes test results, identifies defects, and works with technical teams to resolve issues.
Documents testing outcomes and lessons learned for continuous improvement.
Conducts thorough end-to-end analysis of processes, mapping workflows and identifying pain points that impact technology, people, and outcomes.
Applies critical thinking to challenge assumptions and propose innovative solutions that address root causes—not just symptoms.
Leads cross-functional teams in redesigning processes, ensuring improvements are practical, sustainable, and enhance both efficiency and employee experience
Leads process mapping and redesign initiatives using Lean, Six Sigma, or similar methodologies.
Fosters a culture of continuous improvement by sharing best practices and facilitating knowledge share.
Collaborates with project sponsors to determine project scope and vision.
Collaborates with PMO leadership, Executive sponsors and project team to develop and secure approval for project plans with clearly defined objectives and outcomes.
Leads all phases of the project life cycle - from kick off and discovery through requirements gathering, scope validation, execution, change management and successful delivery.
Oversees and evaluates the performance of cross functional teams throughout the project life cycles, including planning, scheduling, vendor coordination, and leveraging escalation channels to address issues and maintain momentum.
Facilitates regular project meetings with core team members to monitor progress, manage interdependencies, and escalate risks to project teams, PMO Leadership, executive sponsors for timely resolution.
Coordinates meeting logistics, identifies key stakeholders, tracks action items and ensures timely completion of follow-up tasks.