Sr Business Analyst

Citizens•Johnston, RI

23h•Hybrid

About The Position

The Senior Business Analyst will serve as a key liaison between the Securities Based Lending (SBL) Delivery Team and a wide range of cross functional partners across the organization. This role is responsible for deeply understanding how internal teams and colleagues interact with the Supernova Lending Platform, the Securities Based Lending Product, identifying their operational and system needs, and translating those needs into clear business requirements, process improvements, and technology recommendations. The analyst will independently lead requirement gathering, solution analysis, production issue triage, and both small scale enhancements and large strategic initiatives. A strong risk based mindset, adherence to compliance and bank policies, and a focus on operational efficiency and customer experience are critical to success in this role.

Requirements

Experience with loan servicing systems or securities based lending platforms, preferred.
Previous experience supporting a lending product, preferably within wealth management, private banking, or securities based lending.
Demonstrated experience with JIRA and familiarity with both Agile and Waterfall SDLC methodologies.
Proven ability to independently lead requirements gathering, analysis, and cross functional communication.
Strong analytical, problem solving, and documentation skills.
Ability to balance business needs with operational risk, compliance requirements, and customer/colleague impact

Responsibilities

Stakeholder Engagement & Requirements Gathering
Partner with diverse business units (e.g., frontline colleagues, Credit Risk, Operations, Technology) to understand how they will use the Supernova Platform or be a consumer of platform output.
Conduct interviews, demos, and working sessions to elicit and document detailed business requirements.
Train end users on system features and workflows; gather feedback on pain points, usability issues, and enhancement opportunities.
Translate business needs into functional specifications and user stories with clear acceptance criteria
Cross Functional Analysis & Solution Recommendation
Analyze operational processes and user workflows to identify inefficiencies or risks.
Recommend system enhancements or process changes that improve Customer experience, Colleague efficiency. Data accuracy and accessibility and Risk management and compliance alignment
Collaborate with technology partners to evaluate solution options and determine feasibility, complexity, and downstream impacts.
Project & Delivery Support
Act as the primary business lead for technology enhancements or data feed integrations.
Manage requirement documentation, refinement sessions, sprint planning inputs, and UAT planning.
Coordinate with Product SME’s to ensure that technical solutions align with intended business outcomes.
Support both Agile and Waterfall initiatives depending on project type.
Production Support & Issue Triage
Serve as the first escalation point for day to day production issues related to the Supernova platform or SBL operational processes.
Perform root cause analysis, document issues clearly, and coordinate remediation with Technology and Operations.
Track recurring issues and partner with cross functional teams to implement long term solutions.
Operational Risk & Compliance Alignment
Ensure that all proposed changes—system or procedural—adhere to bank policies, operational risk frameworks, and regulatory expectations.
Incorporate risk based thinking into every stage of project delivery, from requirements through implementation.
Continuously evaluate processes and recommend controls or documentation updates as needed.
Documentation & Procedure Management
Create, maintain, and version control operational procedures, workflow documentation, and process maps.
Ensure documentation remains current and aligned with implemented system changes.