Sr. Business Analyst

Church & Dwight • Princeton, SC

265d • Hybrid

About The Position

The Sr. Business Analyst is responsible for working with cross-functional teams at all levels to advance the company's capabilities by converting business needs into IT-based solution requirements and ensuring the designed solution meets those requirements. This individual leads the analysis effort on the most significant, complex, and functionally rich projects that impact our sales organization. This individual will operate across multiple functions and provide advanced subject matter depth and breadth in business process, technology, data and organizational design.

Requirements

• Bachelor's Degree from an accredited institution in Business Administration, Information Systems, Computer Science or related discipline or equivalent work experience.
• 8+ years' experience in business-facing solution delivery roles.
• 5+ years' experience in the design, delivery and support of Sales technology solutions.
• Experience with Trade Promotion Management processes and tools preferred.
• Experience with solution delivery life cycle processes (e.g., Agile, DevOps, Waterfall, etc.).
• Experience in business process analysis/design and capability mapping.

Responsibilities

• Leads business needs analysis and defines the solution requirements, user stories, user personas and acceptance criteria for a solution through various methods (interviews, workshops, etc.) from various perspectives (functional, performance, security, etc.) across a variety of stakeholders at all levels.
• Negotiates needs and expectations of multiple stakeholders in defining a cohesive set of capabilities and solution requirements.
• Analyzes, models, and evaluates current processes, workflows, user flows, and data to propose improved business processes to meet requirements.
• Participates in the evaluation of potential solutions in terms of viability in meeting the requirements.
• Identifies and analyzes stakeholders in terms of the solution impact and works with the project team to determine how to engage them effectively throughout the project.
• Participates in test planning and use case development activities to ensure that the solution meets the business requirements and that new functionality from enhancements do not adversely affect existing functionality.
• Provides advanced solution support, as needed, (e.g., triaging issues, training, demonstrations, support calls), applying deep expertise in the functional area and technology to help ensure effective use of the solution.
• Liaises between business users and IT counterparts to design, develop, test, and deploy enhancements, fixes, upgrades, etc.
• Provides oversight and guidance to IT support managed service vendors.
• Develops documentation (e.g., user documentation, training materials, etc.) and assists in maintaining this documentation as changes are made to the solution.

What This Job Offers

• Career Level: Senior
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree