Sr. Business Analyst (Salesforce) 6 Months Contract

PointClickCare

90d

About The Position

At PointClickCare, our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives.

Requirements

• 5+ years of experience as a Business Analyst with at least 3 years focused on Salesforce (Sales Cloud, Service Cloud, or Experience Cloud).
• Strong understanding of industry QA processes and activities, including the various types of testing.
• Strong understanding and experience with business process analysis and design.
• Experience working in Salesforce and connected apps and integrations.
• Familiarity with project management methodology and processes including the software development life cycle.
• Experience with modeling tools relating to process, data, and workflow at the conceptual level.
• Demonstrated experience in developing training plans, materials and conducting training sessions.
• Experience working in DevOps and Agile Teams.
• Experience in creating clear test scripts, test scenarios, and defining user acceptance criteria.
• Salesforce Business Analyst Certifications.
• A bachelor’s degree in related field or equivalent experience.
• A continuous learning mindset and ability to adapt to change.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Excellent communication skills: verbal, written, listening, and facilitating.
• Excellent self-management skills and ability to take initiative.
• Excellent organizational and problem-solving skills.
• Experience working with JIRA, Confluence, Lucid Chart, Smartsheets or similar tools.

Nice To Haves

• Copado Robotic Testing Certifications are desired.
• Experience with Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities.

Responsibilities

• Develop a strong understanding of the current projects and our Salesforce roadmap.
• Build and maintain strong relationships with business stakeholders to ensure alignment of project goals with business needs.
• Lead requirements interviews, workshops, and collaborative sessions to gather business requirements and identify opportunities for process improvements.
• Capture and document detailed business requirements, including user personas and to-be process flows, using Agile and Design Thinking methodologies.
• Work closely with the Business Systems Manager (BSM) to understand the applicable technology strategy, including integration needs and data management considerations.
• Identify gaps and risks in business processes and technology solutions.
• Create L3 & L4 Business Process Maps and capture other business process changes while gathering requirements.
• Create user stories from business use cases and processes, defining functional and non-functional requirements with clear success criteria.
• Identify and communicate user story dependencies, actively participate in grooming and planning sessions.
• Lead QA activities for user stories from inception until deployment in production.
• Identify test scenarios and follow QA standards and best practices to create detailed test scripts, test cases, and test plans.
• Use test automation tools like Copado CRT to generate test cases faster.
• Perform QA testing following the defined test scripts, log bugs, and track the bug life cycle.
• Coordinate and manage the UAT process, ensuring that business SMEs are onboarded to the testing tool.
• Support end-user training and enablement programs to facilitate smooth adoption.

Benefits

• Flexibility in work arrangements.
• Growth opportunities.
• Meaningful work.
• Investment in research and development.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees