Allegion-posted 3 months ago
$75,000 - $110,000/Yr
Full-time • Mid Level
IN
5,001-10,000 employees

The Sr. Retail & Ecommerce Business Analyst is responsible for account(s) demand planning & product forecasting, order management, and providing robust data analytics & business intelligence reporting to ensure account(s) success and decision confidence. This highly analytical position supports external ecommerce accounts, our Direct-to-Consumer (DTC) Ecommerce business, and other assigned retail accounts, requiring strong project management, prioritization, and communication skills. Experience in demand planning/forecasting, order management, working knowledge of retailer processes and systems, and experience developing and managing DTC ecommerce business operations are important for success in this role. This position works across various levels of a retail organization, including retailer business analysts and buyers, as well as internal cross-functional teams supporting the DTC ecommerce business. The position directly supports the sales leader and works closely with internal functions including Finance, IT, Marketing, Product Management, Supply Chain and Operations.

  • Build and manage relationships with internal stakeholders and with account analysts; ensure strong communication with the buying organization and other functions if/as needed.
  • Assist sales leader with strategy development, assortment planning & optimization, pricing and related activities.
  • Develop and lead forecasting process; utilize strong analytical and concise communication skills when speaking to business performance, drivers and impacts (financial and operational).
  • Partner with Supply Chain & Operations partners to ensure smooth product logistics, mitigate challenges, and build/enhance forecasting processes.
  • Plan and smoothly execute product transitions with minimal customer impact (strong replenishment plan).
  • Manage vendor compliance reporting and monthly disputes/claims processes.
  • Support the development and management of a DTC reverse logistics program, including analysis and improvement recommendations.
  • Assist in resolving consumer issues by analyzing data and working with the consumer service team to create a repeatable feedback loop.
  • Lead in the development and implementation of new analytical tools, process, and reporting to elevate the business performance, including identifying inefficiencies and streamlining solutions.
  • Identify and lead implementation of best practices that improve customer and consumer experiences.
  • Support channel marketing to ensure SKU information is updated and maintained in retailer systems.
  • Assist channel marketing with promotional post-performance ROI reporting if/as needed.
  • Support ecommerce channel projects on time and within budget as well as ad-hoc analytical requests.
  • Act as a Subject Matter Expert (SME) on account operational requirements and portal navigation, and DTC site navigation.
  • Train new ecommerce channel business analysts.
  • High School Diploma required; Bachelor’s degree in business, finance, supply chain, marketing, data analytics, or related field preferred.
  • 5+ years of analytical sales, demand planning, project execution experience working with ecommerce retailers and/or DTC ecommerce platforms (e.g., Shopify, Magento) and CRM systems.
  • Strong working experience with forecast development, identifying variance drivers and root cause resolution.
  • Experience identifying and resolving retailer disputes including but not limited to fines and shipment issues.
  • Strong financial acumen and advanced Excel knowledge, skills and experience in extracting data from multiple sources to create/discern actionable insights.
  • Ability to apply principles of logical thinking to solve a wide range of intellectual and practical problems.
  • Attention to detail to ensure data accuracy critical to building stakeholder credibility.
  • Ability to multi-task and be organized to manage multiple deadlines.
  • Strong relationship building and communication skills; highly motivated and organized.
  • Ability to work effectively leveraging resources across multiple functions and geographies.
  • Understanding of manufacturing, operations, finance, marketing, and product lifecycle management.
  • A willingness to work collaboratively in a small solutions-oriented team with a passion to deliver results and exceed expectations.
  • Ability to train and develop others in functional capacity.
  • Health, dental and vision insurance coverage.
  • Unlimited Paid Time Off.
  • 401K plan with a 6% company match and no vesting period.
  • Health Savings Accounts.
  • Flexible Spending Accounts.
  • Disability Insurance – Short-Term and Long-Term coverage.
  • Life Insurance – Term life coverage with the option to purchase supplemental coverage.
  • Tuition Reimbursement.
  • Voluntary Wellness Program.
  • Employee Discounts through Perks at Work.
  • Community involvement and opportunities to give back.
  • Opportunities to leverage unique strengths through CliftonStrengths assessment & coaching.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service