Sr. Business Analyst, Field Services

GATX Corporation • Chicago, IL

88d • $78,800 - $98,000 • Hybrid

About The Position

Founded in 1898 and headquartered in Chicago, IL, GATX Corporation (NYSE: GATX) is an industry leader with 125+ years of success—success that is powered by our people. We are proud of our high-performance culture, hard-working and enthusiastic management team, and beautiful office space in the Willis Tower. At GATX, we hire the best and offer our employees a dynamic, energetic, collaborative environment to enable them to make an impact from day one. Enjoy the perks and benefits of a global company with the close-knit culture and community of a much smaller one. In the same way we strive to empower our customers to propel the world forward, we are dedicated to providing our people with the tools and resources they need to advance in their careers. The Sr. Business Analyst, Field Services is responsible for managing key aspects of the Field Services group. The incumbent will also ensure maintenance and continuity of key business processes including network coverage, training, metrics and analysis, and documentation. This individual will also manage key field service repairs throughout North America as assigned, while ensuring such repairs are in accordance with GATX, customer, AAR and FRA policies and procedures.

Requirements

• Bachelor's degree in business, engineering or another relevant field or an equivalent combination of education and experience.
• Minimum of five (5) years of relevant experience.
• Technical and fleet rail car knowledge.
• Knowledge of railcar repair processes and procedures including AAR Field Manual repairs.
• Ability to assist with reading, interpreting and communicating MSDS's, AAR Field Manual rules, GATX/Customer repair procedures and drawings.
• Excellent Computer skills (Outlook, Word, Excel, Access, Data Querying).
• Working knowledge of Power BI preferred.
• Working knowledge of Jira software preferred.

Responsibilities

• Manage special Field Service repair projects, program work, or repair investigation as requested by Sr. Director, AAR and Field Services.
• Coordinate repairs with ASLs, contractors, 3PLs, and facilities throughout North America.
• Ensure needed repairs can be made safely by a qualified vendor.
• Serve as the main point of contact for designated locations, providing repair procedures/drawings and answering any questions or concerns the locations may have.
• Receive and fulfil requests and document repair needs such as car number, car type, car location, reason for shopping, last known contents, loaded/empty status, SDS, proper approval/s and any customer or car owner specifications.
• Ensure all required documentation, including that required for safety, quality, and regulatory compliance is received from the vendor.
• Identify and notify dispatch information to affected parties.
• Follow-up to ensure MRU has communicated, scheduled service and completed service call with the requesting party.
• Manage and maintain optimal provider network coverage including evaluating service network coverage and taking appropriate steps to approve and set up vendors.
• Coordinate with Mechanical Records, IT, and QA, to ensure appropriate setup of system access as well as resolving system access issues for contractor network.
• Ensure accuracy and ongoing maintenance of vendor information in various systems.
• Manage and administer training for our approved contractor network and other internal GATX departments.
• Create and maintain metrics to facilitate analysis, decision-making, and ongoing performance monitoring of the Field Services business.
• Create and maintain a comprehensive handbook specifically for Field Services.
• Perform ad-hoc data analysis, assist with, and manage special projects as needed.

Benefits

• Salary range: Min USD $78,800.00/Yr. Max USD $98,000.00/Yr.
• Eligible to participate in the Company's short-term incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Support Activities for Transportation
• Education Level: Bachelor's degree