Sr. Business Analyst, Digital Consumer Partner Delivery

Chubb • Whitehouse Station, NJ

100d • $110,000 - $150,000

About The Position

We are looking for a Senior Business Analyst to join our North America (NA) Digital Consumer Team, a team tasked with creating digital distribution for Chubb's expansive suite of insurance products, uniting the products and services of our Personal Lines digital distribution. We are a diverse, dynamic, and agile team that leverages technology, expertise, and a customer-centric approach to develop and digitally enable our products and services at the right time and place. These are the products, innovations, and experiences of the future Chubb, built today. Reporting to the AVP, Digital Consumer Partner Delivery Lead, you will play a key role in this effort, helping to onboard external partners by coordinating across many internal stakeholders and the variety of software products that are the undercurrent of our business. Leveraging your knowledge of consumer facing web applications, internal web applications and restful APIs, you'll maintain and support our business in a clear, organized, and functional manner. With us, your deep expertise and technical acumen around trends and technologies within the digital spectrum will be highly leveraged. Part business analyst, part project manager, you'll help to ensure seamless integration and delivery of digital initiatives that power the future of our business.

Requirements

• Bachelor's degree in a quantitative field with 3+ years of insurance analytics experience; in lieu of a quantitative degree, any bachelor's degree focus will suffice coupled with a minimum of 5+ years of insurance analytics experience
• In lieu of a Bachelor's degree, a minimum of 6+ years of insurance analytics experience required
• Strong analytical, abstraction and problem-solving skills enabling the translation of business requirements into IT solutions
• Excellent documentation skills with the ability to write rich durable, up to date documentation and content in modern format
• Deep experience creating diagrams for different purposes (flow charts, state machines, sequence diagrams, architecture diagrams) using a variety of diagramming tools
• Demonstrated ability to work in an agile environment
• Ability to engage in design, implementation, and testing (no coding needed)
• Experience, or interest in, web applications and REST APIs; proficiency in Postman
• Familiarity with functional and regression testing methodologies
• Proficiency in using tools such as Jira, Confluence, GUIDEcx, and Postman to manage workflows, documentation, and API testing effectively

Responsibilities

• Monitor and manage project timelines, budgets, resources, and deliverables
• Collaborate with stakeholders to define project objectives and requirements
• Oversee the implementation and delivery of digital projects, including websites, applications, and other online platforms
• Facilitate the prioritization, development and execution of digital strategies, ensuring alignment with business goals
• Act as a liaison between internal teams, external clients, and other stakeholders
• Lead and mentor a cross-functional digital team
• Collaborate with development teams to define and implement testing strategies for digital products, ensuring high-quality deliverables
• Develop and maintain test plans and test cases to certify business rules and system functionality
• Identify, document, and report defects, working closely with developers to ensure timely resolution

Benefits

• Comprehensive benefits package
• Discretionary annual incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree