Sr. Billing Service Specialist

Quest Diagnostics Incorporated•West Hills, CA

55d•$59,000 - $106,200

About The Position

Manage and educate external (Client Accounts- physicians, nurses, office managers, phlebotomists), as well as internal clients (PSC/IOP, Sales, Client Service) staff, in order to build relationships that positively impact our customer. Responsible for the education and account management of customers, with efforts and emphasis to reduce bad debt, Medicare Limited Coverage Policy write-offs, missing information, and third party denials. Responsible for representing Quest Diagnostics to our clients in a professional manner; maintaining, improving and enhancing the client's billing experience in order to ensure high quality and personal customer service.

Requirements

3 years related experience
Previous successful experience with customer problem resolution.
Strong PC and billing systems skills and working with spreadsheet applications and data bases
Requires valid driver's license and maintains an MVR that meets Quest Diagnostics guidelines, for travel
Ability to develop and sustain good customer relations
Strong planning and organization skills
Ability to work independently
Strong problem solving skills
Excellent written and communication skills
Ability to sit or stand for long periods of time.

Nice To Haves

Responsibilities

Manage and educate BU top-opportunity External/Internal Clients on any area of concern. Billing Service Specialist will be responsible for trending and measuring and then communicating to the BU management and Action teams the top opportunities. This should include areas such as Direct Patient Billing, Bill Transfers, Insurance Rejection Reports, Missing Information, Bad Debt and MLCP needs. The results of the customer education process must also be measured and communicated.
Client visits will be conducted as part of the job responsibilities. Account visits will be prioritized based on bad debt, MLCP, missing information/ABN status, denials, may be based on geographic location, and or other billing or Business Unit need.
Coordinate with BU Sales Department any collaborative client visits that may be required. Act as liaison for customer problems as necessary and communicate those to the appropriate person or department. Act as customer's contact for any billing related issues as assigned.
Provide training to new BU Sales Representatives, new PSC and IOP staff, etc during New Employee Orientation and any retraining as necessary.
Position is responsible for improvements to defined goals.
Must have the ability to develop and sustain good customer relationships.
Must have strong planning and organizational skills along with strong problem solving skills.
Excellent written and oral communication skills. Must be able to work independently, as well as part of a goal oriented team.
Other duties as assigned, such as annual ICD, CPT changes, special projects, etc.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!