Sr. Billing Representative

Pandya Medical Center•Duluth, GA

13d

About The Position

We are seeking a detail-oriented and experienced Senior Billing Representative to join our growing Billing team. This position is responsible for managing outstanding patient balances, performing daily collection activities, and maintaining accurate account records in Athena EHR. The ideal candidate is highly organized, comfortable communicating with patients about outstanding financial obligations, and skilled at resolving billing discrepancies professionally and efficiently.

Requirements

3–5 years of experience in patient billing & collections, or medical accounts receivable.
Strong understanding of patient billing processes, insurance guidelines and payment responsibility rules.
Experience with Athena (AthenaNet) or similar EHR/billing platforms.
Excellent communication, negotiation, and conflict-resolution skills.
Experience in making outbound calls to patients regarding balances & payments.
Strong attention to detail and accuracy.
Ability to maintain confidentiality and handle sensitive patient information professionally.
Proficiency with medical billing systems and Microsoft Office applications (Word, Outlook).
Familiarity with Google Sheets is required; Excel experience is considered comparable.
Strong organizational and time-management skills with the ability to meet collection targets.
Customer-service oriented, patient-focused approach.
Ability to work both independently and collaboratively in a team environment.

Responsibilities

Collect outstanding patient balances and process payments after confirming patient responsibility.
Work daily from the Self-Pay Account Worklist, downloaded from Athena and maintained on the shared drive.
Contact patients by phone, email and text to collect outstanding payments in full or negotiate payment arrangements in accordance with company policies.
Maintain accurate patient account records, billing adjustments, and documentation in Athena EHR.
Respond to patient billing inquiries, providing clear and professional explanations regarding outstanding balances.
Confirm and update patient billing and demographic information as needed to ensure accuracy.
Resolve billing discrepancies through compassionate communication with patients, collaboration with internal team members and healthcare providers.
Collaborate with medical payers only as needed to verify patient responsibility or coordination-of-benefits issues.
Handle challenging patient interactions with confidence, patience, and conflict-resolution skills.
Ensure all tasks, worklists, and daily assignments are completed timely, organized, and according to department standards.
Assist with billing, collections and other revenue cycle projects as assigned.