Sr. BA, Investments & Trading Application Support

Invesco Ltd. • Atlanta, GA

1d • Hybrid

About The Position

As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco. Investment Technology is responsible for designing and executing global strategic initiatives. Partners with Front Office Investments, Performance Management and Risk business functions to achieve stable future state platforms and competitive alpha generation capabilities. The Senior Business Analyst will provide comprehensive support for trading desk applications and other critical business systems within the investment management industry. Acting as a key liaison between traders, business stakeholders, technology teams, and external vendors, this role ensures that all supported applications operate efficiently and meet evolving business and regulatory requirements. The position also involves maintaining documentation, improving processes, collaborating with vendors for issue resolution and enhancements, and delivering exceptional service across multiple business areas in a fast-paced environment.

Requirements

• 10+ years of OMS systems (Aladdin/CRD) or front office support experience
• 5+ years of SQL database query skill
• Investment Industry knowledge
• Must be a team player
• Must have a strong desire to learn and progress (motivated enough to self-learn)
• Must have the capability to learn quickly in a high-pressure environment
• Must have strong problem-solving capabilities with an analytical and methodical approach
• Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service
• Must have ability to communicate well both verbally and in writing
• Good inter-personal skills combined with willingness to listen to users, ability to analyse requirements / problems and to propose innovative but workable solutions
• Possess a good understanding of the business drivers within an investment services company
• Have good organization and planning skills
• Be able to work under pressure and multi-task
• Must be flexible and willing to work in shifts
• Standard working hours are 8:00 AM to 5:00 PM EST. However, flexibility to adjust the schedule, including working extended hours if needed, is expected to support critical technology and business operations.

Nice To Haves

• Business or Technology related degree is desirable but not essential

Responsibilities

• Monitor system integrity through daily system checks, to ensure a high standard of service is provided to clients
• Capture any system bugs, enhancements, or new business requirements, to be reviewed with the team and the business units on a regular basis
• Resolve application issues, raised by clients on a day-to-day basis, in an effective and timely manner
• Develop and manage productive relationships with key business partners including monitoring of Service Level Agreements and conducting regular service review meetings
• Maintain system support documentation for all supported applications, ensuring it is kept up to date within Application Profiles and included as part of Project handover
• Assist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentation
• Provide out of hours, weekend and bank holiday support when required as agreed with manager
• Take the lead in resolving complex issues and share info and knowledge with others
• Help the manager to monitor team performance and provide feedback to ensure continuous improvement
• Help the manager in developing improvements to support team processes and procedures and ensure agreed procedures are followed
• Assist with small enhancement and project work on supported applications
• Provide guidance and training to others to help them develop their skills and improve their performance

Benefits

• Flexible paid time off
• Hybrid work schedule
• 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
• Health & wellbeing benefits
• Parental Leave benefits
• Employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees