Sr. Azure Engineer

Weidenhammer • Whitpain Township, PA

112d

About The Position

The Sr. Azure Solutions Engineer is responsible for designing, creating, and supporting the Azure relationship used in our hosting services operation. The engineer will be focused on improving the stability and performance of systems, maintaining and improving the security posture of environments, continuous monitoring of system health, and troubleshooting issues that arise. The engineer will also work independently as a lead engineer when migrating or onboarding new clients into Azure services that have a high technical demand. As part of the position, the engineer will be responsible for accurately recording information relayed from customers along with key troubleshooting steps and results in the case management system. The engineer will manage their personal queue of open cases and continually follow up to ensure timely incident resolution and customer satisfaction. The engineer will proactively identify and take steps to resolve or eliminate recurring incident types and participate in process improvement and knowledge documentation to positively impact customer satisfaction and increase operating effectiveness and efficiency.

Requirements

• Customer focused
• Understanding of IT processes and procedures concepts
• Excellent troubleshooting capabilities
• Strong analytical and problem-solving ability to effectively prioritize and execute tasks
• Good written, oral and interpersonal communication skills
• Highly self-motivated and directed with keen attention to details
• Ability to work both independently and in a collaborative team environment
• Ability to grow and learn new technologies
• Strong working knowledge of Microsoft Cloud Services, including Azure IaaS/PaaS, Azure Active Directory, and Azure Networking and Storage
• Ability to configure and work with Azure auto-scaling
• Strong working knowledge of Microsoft 365, including Teams, Enterprises Mobility and Security Suite, and Azure Entra ID
• Basic automation experiences with PowerShell
• Proficiency with Microsoft Core technologies (Active Directory, DNS, DHCP and major network protocols)
• Strong working knowledge of Azure Security Solutions
• Strong Azure Disaster Recover-as-a-Service (DRaaS) concepts
• Strong working knowledge of general networking concepts
• Extensive experience in migrating clients and services into the Microsoft Cloud
• Experienced with Windows Server Operating Systems

Responsibilities

• Deliver well-crafted bill of materials and statements of work on client projects and design builds in the Azure stack
• Adapt with the quickly evolving Microsoft Cloud
• Work in tandem with management on making key decisions on how to manage and roll out cloud infrastructure and systems
• Understand Azure networking concepts and integration to LAN/WAN technologies, including express route and site to site VPNs
• Manage and upkeep Azure systems for delivery of cloud and traditional managed services
• Gather requirements, design, and deploy solutions to meet business needs
• Design onboarding and migration projects as a technical lead and execute the build and migration of resources to Azure
• Create and manage scripts for automation of tasks and scaling of environments
• Assist in regulatory audit (PCI, HIPAA, etc.) remediation and design
• Respond to support queues promptly and document incidents accurately into the case management system
• Monitor and enforce system security guidelines for clients, particularly involving Azure resources
• Provide exceptional customer service to all clients
• Proactively support and maintain effective user relationships by educating clients on system operations and applications
• Utilize existing knowledge bases to research, resolve, and respond to incidents and requests in a timely manner
• Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature
• Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user
• Acquire and maintain knowledge of relevant Azure services and support policies
• Assist in developing internal documentation and procedures related to specific customer environments

Benefits

• Remote workplace available for candidates, outside of occasional job requirements needed to be onsite at a Weidenhammer or client locations
• Participation as an escalation point for the on-call team roughly every 6 weeks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees