Sr. Automation Engineer

Pacific Life • Charlotte, NC

2d • Hybrid

About The Position

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Senior Automation Engineer to join our Infrastructure & End User Services Team in Charlotte, NC. This role is hybrid as we believe in empowering our employees to get work done both in and out of the office. As a Senior Automation Engineer, you’ll move Pacific Life, and your career, forward by building and supporting applications and AI solutions that improve operations and the end user experience. You’ll work closely with various IT teams across Pacific Life Technology, to implement scalable, secure, and high-performing products. This role is ideal for someone who thrives as a self-starter, naturally curious about new technology, and is passionate about learning and contributing to impactful solutions.

Requirements

• 5+ years of experience in IT development, application architecture, or AI/ML engineering.
• Bachelor’s degree in Computer Science, Information Systems, or equivalent professional experience.
• Hands-on expertise with Python and SQL; working knowledge of AI/ML tools and MLOps practices.
• Proven track record of delivering applications and/or AI-driven automations to production, including CI/CD, testing, observability, and reliability best practices.
• Strong problem-solving and communication skills, with the ability to collaborate across teams and mentor peers effectively.

Nice To Haves

• Strategic and Outcome-Oriented - You shape technical direction and long-term platform planning for IT and AI with a clear focus on delivering results.
• Proven AI Leadership - Demonstrated success in advancing AI technologies and driving measurable business impact.
• Collaborative and Innovative - Passion for cross-functional teamwork and fostering a culture of innovation and continuous learning.
• Committed to Staying Ahead - Dedicated to keeping pace with modern practices in data, application development, and AI/ML.

Responsibilities

• Manage Application Environments - Establish and maintain both non-production and production environments, ensuring alignment with identity and access controls, data governance policies, and secure data-handling standards.
• Deliver Reliable, Scalable Applications - Design, build, and operate production-grade applications with a strong focus on reliability, scalability, and observability.
• Drive Continuous Improvement - Champion enhancements based on user feedback and measurable impact, prioritizing initiatives that improve productivity and user experience.
• Collaborate Across Teams - Partner with cross-functional stakeholders to translate objectives into technical roadmaps, clear requirements, and acceptance criteria. Maintain a transparent, outcome-driven backlog.
• Ensure Compliance and Security - Uphold security, privacy, and regulatory standards by implementing guardrails, conducting reviews, and recommending updates as needed.
• Document and Share Knowledge - Create and maintain documentation, runbooks, patterns, and reference architectures. Mentor team members and foster a culture of knowledge sharing.

Benefits

• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees