Sr. Automation Engineer

Pacific Life • Charlotte, NC

8d • Hybrid

About The Position

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Senior Automation Engineer to join our Infrastructure & End User Services Team in Charlotte, NC. This role is hybrid as we believe in empowering our employees to get work done both in and out of the office. As a Senior Automation Engineer, you’ll move Pacific Life, and your career, forward by building and supporting applications and AI solutions that improve operations and the end user experience . You’ll work closely with various IT teams across Pacific Life Technology, to implement scalable, secure, and high-performing products. This role is ideal for someone who thrives as a self-starter, naturally curious about new technology, and is passionate about learning and contributing to impactful solutions.

Requirements

• 5+ years of experience in IT development, application architecture, or AI/ML engineering.
• Bachelor’s degree in Computer Science, Information Systems, or equivalent professional experience.
• Hands-on expertise with Python and SQL; working knowledge of AI/ML tools and MLOps practices.
• Proven track record of delivering applications and/or AI-driven automations to production, including CI/CD, testing, observability, and reliability best practices.
• Strong problem-solving and communication skills , with the ability to collaborate across teams and mentor peers effectively.

Nice To Haves

• Strategic and Outcome-Oriented - You shape technical direction and long-term platform planning for IT and AI with a clear focus on delivering results.
• Proven AI Leadership - Demonstrated success in advancing AI technologies and driving measurable business impact.
• Collaborative and Innovative - Passion for cross-functional teamwork and fostering a culture of innovation and continuous learning.
• Committed to Staying Ahead - Dedicated to keeping pace with modern practices in data, application development, and AI/ML.

Responsibilities

• Manage Application Environments - Establish and maintain both non-production and production environments, ensuring alignment with identity and access controls, data governance policies, and secure data-handling standards.
• Deliver Reliable, Scalable Applications - Design, build, and operate production-grade applications with a strong focus on reliability, scalability, and observability.
• Drive Continuous Improvement - Champion enhancements based on user feedback and measurable impact, prioritizing initiatives that improve productivity and user experience.
• Collaborate Across Teams - Partner with cross-functional stakeholders to translate objectives into technical roadmaps, clear requirements, and acceptance criteria. Maintain a transparent, outcome-driven backlog.
• Ensure Compliance and Security - Uphold security, privacy, and regulatory standards by implementing guardrails, conducting reviews, and recommending updates as needed.
• Document and Share Knowledge - Create and maintain documentation, runbooks, patterns, and reference architectures. Mentor team members and foster a culture of knowledge sharing.

Benefits

• Prioritization of your health and well-being including Medical, Dental, Vision, and a Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees