Sr. Auto Appraiser - Field

USAA

63d • $63,590 - $121,530

About The Position

As a dedicated Sr. Field Auto Appraiser, you will within defined guidelines and framework responsible for the investigation, negotiation, evaluation and appraisal of vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. Accountable for delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and emotional intelligence.

Requirements

• High School Diploma or General Equivalency Diploma.
• 2 years of auto appraising experience.
• Proficient knowledge of P&C insurance policy contracts and coverages.
• Advanced working knowledge of estimating losses using CCC or similar estimating platforms.
• Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other stakeholders.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

Nice To Haves

• US military experience through military service or a military spouse/domestic partner.

Responsibilities

• Evaluate and appraise highly complex auto physical damage claims using digital tools in accordance with contract terms, corporate guidelines, and state laws.
• Investigate claim damages by communicating with the insured, internal claims adjusters, and third parties/vendors.
• Review facts of loss and vehicle damage to determine subrogation opportunities and ensure all supporting documentation is in the claim.
• Demonstrate advanced knowledge of P&C insurance industry products, services, contracts, and internal processes to ensure compliance.
• Review claims/suppliers for fraud indicators and refer to Special Investigations Unit if applicable.
• Maintain accurate and current claim file documentation throughout the claims process for complex claims.
• Maintain high standards of productivity through effective desk management and timely follow-ups.
• Review additional damages from repair facilities to complete a supplement or triage to field provider method of inspection.
• Serve as a subject matter expert for disputed claims or trials.
• Partner with vendors and internal business partners to facilitate highest complexity claims resolution.
• Proactively provide policyholders with information regarding their coverage, repair estimate, and claims/repair process.
• Support workload surges and catastrophe response operations as needed, including mandatory on-call dates.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k) and pension.
• Life insurance.
• Parental benefits and adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees