Sr. Audio Visual (AV/VC) Technician

About the position

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Responsibilities

• On-going communication with executive support throughout the day, as it relates to assigned calls, day-to-day functions operations, scheduling, and any video conferencing related issues
• Responsible for audio visual - video conferencing systems maintenance and troubleshooting of executive conference rooms.
• Provides real-time video conferencing white glove technical support
• Responsible for opening, tracking, and resolving tasks
• Assist with Make/Add/Changes requests
• Monitoring of video conferencing calls on end user event sites
• Executive conference room equipment swap as needed to maintain service levels
• Break/Fix and RMA request management
• Audio Visual - video conferencing group support process development
• Video conferencing room hardware installation and maintenance, ability to quickly replace and install key pieces of hardware to endure minimum downtime
• Immediate response to executive team regarding supported executives during working hours, i.e. 8AM-5PM
• Hours of operation are normally 8AM to 5PM with occasional outside of hours and weekend support

Requirements

• Excellent interpersonal, customer service, and conflict resolution skills
• 5+ years of similar experience
• Professional written and verbal communication skills and comfort level to deliver messaging to Executive level stakeholders
• Strong understanding of the nuances and responsibilities of providing a managed service
• A continuous improvement mindset
• Ability to be self-motivated and accountable in a fast-pace, independent environment
• Ability to think creatively as well as methodically regarding technical issues
• Knowledge of Cisco, and other AV/VC related hardware and signal flow
• Willingness to learn and adapt to client culture
• Ability to work both independently as well as be able to collaborate with multiple teams
• Ability to coach and mentor others
• Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work