This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
WestRockposted 28 days ago
Full-time - Mid Level
Guaynabo, PR
Paper Manufacturing
About the position
As a Senior Assistant in Customer Service, you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations. This role involves ensuring customer satisfaction by addressing inquiries, resolving issues, and facilitating communication between various departments. You will play a key role in maintaining strong relationships with clients and ensuring that their needs are met efficiently and effectively.
Responsibilities
- Act as a liaison between customers, sales, and operations.
- Address customer inquiries and resolve issues promptly.
- Maintain strong relationships with clients.
- Facilitate communication between departments to ensure customer satisfaction.
- Assist in the preparation of reports and documentation related to customer service.
Requirements
- Proven experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Excellent problem-solving skills.
- Proficiency in Microsoft Office Suite.
Nice-to-haves
- Experience in the manufacturing or packaging industry.
- Familiarity with CRM software.
- Ability to handle multiple tasks and prioritize effectively.
Benefits
- Health insurance
- 401k plan
- Paid time off
- Professional development opportunities
- Employee discounts
