Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a d purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. We are seeking a Customer Service Representative in our St. Cloud, MN production facility. This position is responsible for successfully managing customer accounts and the day-to-day operations of the order fulfillment process for Smurfit Westrock's Packaging accounts. Responsibilities include order management, inventory order management for ongoing business, quoting new business, and serving as the main point of contact for customer inquiries on status of accounts, orders, and shipments. Providing this service requires total knowledge and understanding of sales policies, business plan goals and customer requirements. You will receive and process orders, coordinate and track shipments and communicate status to customers in alignment with service level agreements for a select group of strategic customers. This position will report to the Customer Service Manager.