Sr. Associate, Program Management

NationSwell

10h • $70,000 - $75,000

About The Position

NationSwell is seeking a Senior Associate, Program Management within the NationSwell Studio to help keep our operations humming and help the teams execute on the fulfillment of partner research, insights & strategies, and content and campaigns (including written & video content, websites, social media, activations and events.) This person must leverage their innate ability to collaborate, flex and problem-solve — all with an eye towards rigor and details. They should have a passion for working in a mission-driven field, and a curious, proactive spirit is a must.
This person will help manage partner accounts primarily in a coordinator capacity and grow into their client-facing experience. The ideal candidate will have at least 3 years experience in account management, project management, and/or closely related client services.

Requirements

• At least 3 years experience in account management, project management, and/or closely related client services.
• Has experience managing complex, multi‑workstream projects in a fast‑paced or agency environment - strong time‑management and prioritization skills.
• Experience serving as a day‑to‑day client contact, translating client needs into clear internal direction with confidence and clarity.
• A self‑starter who brings solutions, asks smart questions, and takes initiative to keep work moving.
• Energized by wearing many hats and thrives in a collaborative environment to ensure the success of the project, the team, and the client.
• Brings a positive, steady, and constructive attitude to fast‑moving work, helping teams navigate ambiguity with clarity and calm.
• Skilled at coordinating cross internal & external teams to ensure alignment and smooth execution.
• Familiarity with financial processes such as billing, vendor coordination, and reconciliation.
• Exceptional written and verbal communication skills, with the ability to synthesize information from interviews, events, and partner conversations and craft clear, concise actionable updates for both internal teams and clients.

Nice To Haves

• Experience supporting production from editorial, video, or social production to event logistics (e.g., speaker coordination, invitation lists, RSVPs, run‑of‑show support).
• Familiar with agency business models (strategy, creative, production) and comfort tracking project profitability, hard costs, and budget adherence.

Responsibilities

• Lead day‑to‑day project management across assigned accounts, ensuring timelines, workflows, and deliverables are clearly defined, communicated, and executed with precision.
• Support on helping project teams prioritize tasks to keep teams focused on timelines and key workstreams, while proactively identifying risks, resolving blockers, and maintaining momentum.
• Build and maintain project management systems (e.g., Airtable) that provide transparency into timelines, responsibilities, and progress for both internal teams and clients.
• Serve as a point of contact for clients, fostering trusted relationships through clear communication, strategic guidance, and consistent follow‑through.
• Ensure delivery of timely updates on project status, timelines, budgets, deliverables, and performance insights, ensuring clients and internal teams feel informed and supported.
• Anticipate client needs and partner with internal teams to deliver a seamless, high‑quality experience.
• Prepare and synthesize notes from interviews, events, and partner conversations to inform content development and strategic recommendations.
• Support the Director, Program Management across projects (including setting up and managing Airtable to keep everyone on track and informed)
• Coordinate across cross-functional teams in NationSwell to help deliver on the goals of the projects (e.g. working with the Programming & Events team to coordinate with speakers of events, Membership team to ensure communication on accounts are synced)
• Support on billing, resourcing (internal staff & freelancers) and financial reconciliation activities

Benefits

• Health, dental, and vision insurance, HSA, FSA, and free memberships to OneMedical, Peloton App One, and Talkspace
• Flexible paid time off and adaptable schedules to encourage your work-life balance
• Paid time off for employees to volunteer for causes that matter to them and internal moments to celebrate it
• Dependent Care FSAs and 16 weeks paid parental leave to support caregivers in the workplace
• Employees are offered a 401k account, and we match a portion of each contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed