Sr. Associate Product Support Rep

McKesson

21h

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. We are looking for a Senior Associate Product Support Rep to join our Macro Helix team. The Support Analyst will provide essential service to our internal and external clients regarding our web-based 340B Federal Government Program software. Call Center Environment This position has a shift of 12 p.m. - 9:00 p.m. CST, Monday-Friday.

Requirements

• Degree or equivalent and typically requires 2+ years of relevant experience.
• Product applications support experience
• Experience with 340B Architect and/or Macro Helix division exposure
• Strong troubleshooting, critical thinking, and analytical skills
• Strong verbal and written communication skills
• Working knowledge of a wide variety of software, hardware & PC operating systems
• Knowledge of the 340B program
• Demonstrated ability to handle calls & act as a resolution point for issues, & prevent issues from escalating further
• Familiar with Microsoft Office applications, strong Excel skills
• Strong organizational skills with the ability to work through a large caseload per SLA requirements
• Large amount of computer-based work
• Must be authorized to work in the US. Sponsorship is not available for this position.

Responsibilities

• Responsible for interfacing with Macro Helix customers to handle a variety of 340B questions and functions in relations to 340B Architect and other McKesson/Macro Helix software.
• Receiving inbound calls, emails, and requests directly from clients or internal employees to determine root cause, resolve or escalate as necessary following standard operating procedures.
• Provides high-level analytics, reporting, and other support as needed.
• Builds and enhances customer relations to promote program success and product improvement.
• Meet or exceed defined customer service levels to achieve targeted customer satisfaction goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees