Sr. Associate, Product Management - Strategic Intelligence

Capital One • McLean, VA

71d • $109,000 - $124,400

About The Position

Sr. Associate, Product Management - Strategic Intelligence Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. The Consumer Intelligence (CI) team within the Strategy Group at Capital One was created by CEO mandate to drive consistent measurement of customer experience to inform business decisions. CI delivers on this mandate through an enterprise voice of customer system that includes an arsenal of customer survey tools and products across online and digital platforms to visualize and drive action on customer feedback, as well as an insights and analysis team that enables associates to better understand customers. CI’s Customer Experience Management Program team is seeking a focused, proactive, organized and creative professional who excels in a team environment with excellent communication and collaboration skills that will be essential for partnering with stakeholders at all levels across the company to manage, inform, and influence outcomes. This individual will have a proven track record of success in putting structure in place to manage digital products in a dynamic, complex environment. Technical aptitude, attention to detail, passion for customer experience and the ability to adapt to an agile environment are essential to succeeding in this role.

Requirements

• Bachelor’s Degree or military experience.
• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering.

Nice To Haves

• Bachelor’s Degree in Computer Science or Engineering.
• MBA or Master’s degree.
• 1+ years of experience in Agile product management.

Responsibilities

• Manage a portfolio of dynamic Voice of Customer feedback products, driving new builds and enhancements to existing capabilities.
• Use problem solving and influencing skills to ensure product results deliver on business intent and coordinate seamlessly with the team’s broad strategic objectives.
• Provide strategic and tactical thought partnership as a product subject matter expert to effectively drive product improvements and operational stability.
• Build relationships and collaborate cross-functionally with stakeholders, tech, and suppliers.
• Rethink current data visualization strategies based on ongoing end-user feedback.
• Manage end-to-end requirements, UAT, delivery, post-launch validation, communication, documentation and product access to mitigate risk and ensure compliance.
• Drive day-to-day prioritization of work operations, projects and scope; troubleshoot reported issues and escalate when appropriate.
• Analyze, identify and correct data issues with the product.

Benefits

• Comprehensive health benefits.
• Financial benefits including performance-based incentive compensation.
• Inclusive set of benefits that support total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree