Sr. Associate, Product Management - Correspondence Platform

Capital One • McLean, VA

1d

About The Position

Sr. Associate, Product Management - Correspondence Platform Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Role The US Card Outbound Correspondence platform is at the heart of delivering critical communications, from the credit cards in our customers' wallets to their essential statements and letters. We build the cutting-edge platform capabilities that ensure these billions of pieces of correspondence are produced and delivered seamlessly. As a Product Manager on our Outbound Correspondence team, you won't just manage; you'll innovate. Specifically, you will: own the complete product lifecycle, from initial ideation to development and launch, specifically driving the modernization of a new enterprise correspondence platform for real-time letters, integrated with the messaging destination. be a central figure, collaborating across diverse teams, including Technology, Supply Chain, and Servicing Strategy. Additionally you will work across LOBs to onboard and deliver new customer communications, directly supporting critical initiatives across Acquisitions, Fraud & Disputes, Customer Resiliency, and more. Your mission will be to deeply understand both internal and external customer needs, translating them into innovative new capabilities that which enable a digital-first destination through critical paper fallback capabilities. We're seeking a visionary Product Manager who blends robust product management expertise with a keen understanding of data systems, processing, and, most importantly, user needs. Your ability to navigate complex stakeholder landscapes and demonstrate strong matrixed leadership across numerous internal and external partners will be crucial to your success. In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas: Human Centered You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test Business Focused Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk Technology Driven You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy Transformational Leadership By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert

Requirements

• Bachelor’s degree or military experience
• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Nice To Haves

• Bachelor’s degree in computer science or engineering
• 1+ years translating business strategy or analysis into consumer facing digital products
• 1+ years of experience working on core product platforms powering digital experiences
• 1+ years working with cross functional teams as a product owner in an agile development process

Responsibilities

• own the complete product lifecycle, from initial ideation to development and launch, specifically driving the modernization of a new enterprise correspondence platform for real-time letters, integrated with the messaging destination
• be a central figure, collaborating across diverse teams, including Technology, Supply Chain, and Servicing Strategy
• work across LOBs to onboard and deliver new customer communications, directly supporting critical initiatives across Acquisitions, Fraud & Disputes, Customer Resiliency, and more
• deeply understand both internal and external customer needs, translating them into innovative new capabilities that which enable a digital-first destination through critical paper fallback capabilities
• collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
• breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test
• effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs
• own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
• work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology
• collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers
• deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy
• actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams
• articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level