Sr. Associate, Process Manager - Treasury Management (Business Banking)

Capital One • Plano, TX

214d • $78,300 - $98,400

About The Position

As a Treasury Management Senior Process Manager within Business Banking you will monitor, report and plan process improvement or redesign initiatives, and make recommendations on changes. You will collect and analyze data for supporting recommendations, manage formal process documents, and collaborate on project teams and broader enterprise initiatives to represent the business for changes that may impact department processes.

Requirements

• High School Diploma, GED or equivalent certification.
• At least 1 year of experience in Microsoft Office or G Suite.
• At least 2 years of experience with Treasury Management Execution.
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management.

Nice To Haves

• Bachelor's Degree or military experience.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.

Responsibilities

• Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls.
• Identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, BRO and management; make final recommendations for approval on changes.
• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
• Resolve complex problems or transactions where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions while identifying and involve the right stakeholders to correct breakdowns.
• Document and maintain formal process and project documents including creating project reports, presentations, business cases, procedures and diagrams.
• Collaborate on larger initiatives, including representing the department on broader change control forums for input and represent department interests; may challenge forum decisions if project outcome impacts department processes.
• Participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
• Coach and train junior Process Managers on processes, performance targets and goals.
• Provide customer service and training to internal customers on specific processes they manage and deliver presentations, including up to the executive level.
• May perform the process or parts of the process as needed.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED