Sr. Associate, Process Manager- Pulse Network

Capital One•Houston, TX

44d

About The Position

As a Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time.

Requirements

High School Diploma, GED or equivalent certification
At least 1 year of experience in Microsoft Office or G Suite
At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Nice To Haves

Bachelor's Degree or military experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

Responsibilities

Daily Settlement Oversight
Monitor and validate all settlement transactions, including Fedwire and ACH drawdowns.
Reconcile Funds Drawdown and Fedwire reports against bank statements.
Exception Management
Identify and escalate discrepancies or delays to Client Services, Treasury, Compliance, and Implementations teams.
Track and report late drawdowns; assess applicable fees.
Manual Transaction Processing
Execute manual wires and ACH transactions in accordance with established guidelines.
Ensure accuracy of amounts and proper reconciliation.
Compliance & Reporting
Maintain settlement monitoring logs and late drawdown trackers.
Prepare and distribute compliance reports, ensuring sensitive data is truncated before external sharing.
Process Improvement
Recommend enhancements to settlement monitoring controls and automation opportunities.
Contribute to documentation updates and adherence to internal procedures