Sr. Associate - Operational Insights
About The Position
Our Operations team is committed to strengthening healthcare delivery through insight, efficiency, and performance excellence. The Senior Associate, Operational Insights plays a key role in analyzing data, identifying trends, and driving strategic initiatives that enhance operational outcomes, optimize workflow, and support organizational growth. This position collaborates across diverse teams to turn information into actionable insights-helping Duly make smarter, data-driven decisions that improve patient experience and provider performance.
Requirements
- Bachelor's degree in Business, Economics, Healthcare Administration, or a related field required
- 2-3+ years of experience in consulting, operations, or performance improvement required
Nice To Haves
- 1+ years of experience in healthcare operations or fee-for-service environments preferred
- Demonstrated success driving operational results in a matrixed or multi-site organization
- Experience in analytics, reporting, or performance tracking, preferably within healthcare
- Strong project management skills with a focus on accuracy, documentation, and follow-through
- Excellent communication and interpersonal skills, with the ability to influence through data and structured presentations
- Advanced proficiency in Microsoft Excel, PowerPoint, and other data visualization or reporting tools
Responsibilities
- Drive operational excellence through strategic analysis and informed decision-making
- Translate operational strategies into measurable actions that improve efficiency and patient throughput
- Support the design, assessment, and implementation of initiatives to optimize FFS workflows
- Conduct root cause analyses and develop recommendations that reduce variation and improve consistency in operations
- Partner with leaders to identify opportunities for process improvement, cost reduction, and enhanced service delivery
- Leverage data to measure and communicate performance
- Utilize data analytics and performance dashboards to evaluate operational trends and outcomes
- Collaborate with analytics teams to define and track key performance indicators (KPIs) and operational metrics
- Prepare data summaries, reports, and presentations that translate complex information into clear business insights
- Support leadership in monitoring progress toward organizational goals and making data-informed decisions
- Promote a culture of continuous improvement
- Build strong relationships with stakeholders across departments to foster collaboration and accountability
- Communicate insights and performance findings clearly and constructively to drive positive change
- Support training and process documentation to reinforce operational excellence and standardization
- Manage projects with precision and follow-through
- Develop and maintain project documentation, including charters, timelines, milestones, and deliverables
- Track and manage multiple projects simultaneously to ensure timely completion
- Identify potential risks or barriers and work with stakeholders to develop proactive solutions
- Communicate project progress, goals, and outcomes to leadership and key partners
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Ambulatory Health Care Services
Number of Employees
1,001-5,000 employees
