Sr. Associate, Integrations & Solutions Partnerships

Grubhub • Chicago, IL

11d • Hybrid

About The Position

Grubhub is looking for an Associate of Integration Partnerships. In this role, you will build relationships with our Integrated POS & Middleware providers and collaborate cross-functionally with stakeholders in product, engineering, operations, sales, and account management to drive partner strategy forward. As a Sr. Associate, you will be responsible for identifying opportunities to optimize and grow the partnership with your assigned partners, interpret technical requirements, and work with teams across the organization to achieve success. You will manage relationships with partners, navigating a variety of business and technical initiatives and ensuring partner health and stability on our platform. We are looking for someone who is detail-oriented and has a drive for building relationships with external facing clients. This role will report to a Manager, Integration Partnerships in the Merchant Network organization.

Requirements

• Bachelors preferred of Highschool diploma/equivalent
• Outstanding, positive attitude
• 1-2 years experience in working with strategic accounts in a project management or account management capacity
• Demonstrated track record of exceeding goals
• Proven ability to thrive in a rapidly changing environment
• Excellent communication skills. Good listener, capable of understanding issues and translating them into an appropriate solution
• Proven ability to work across many departments to solve problems and achieve results

Responsibilities

• Client Relations - You’ll manage all aspects of the relationship with new and existing partners as assigned. This includes but is not limited to establishing recurring meetings based on partner level, engaging with partners on new integration offerings, facilitating lead sharing, reporting on health score, etc.
• Project Management - You’ll be working with external partners as well as internal stakeholders to help troubleshoot and improve partnership health. Responsibilities include circulating partner requests with management and the appropriate teams, communicating product enhancements and generating buy-in with partners, and promoting a solutions-oriented approach to any related needs that may arise.
• Analyze - You’ll take a proactive approach to pulling and reviewing necessary data, working with relevant teams to develop plans to improve and maintain partner health.
• Influence - This is a highly cross-functional role. You’ll be expected to work with your Manager to build trust across multiple teams within Grubhub to advocate for your partners’ projects and initiatives.
• Technical Aptitude - You will be partnering with integration partners to help them grow their business through the Grubhub Marketplace. You will have support from product and engineering along the way, but being able to lead technical troubleshooting and planning calls with partners will be a part of this role.

Benefits

• We offer a competitive salary package including equity and 401K.
• Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees