Sr. Associate I, Instrumentation & Calibration Technical Support

Alcon Research•Durham, NC

2d•Onsite

About The Position

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. At Alcon, we foster an inclusive culture and seek talented, diverse professionals to join Pharma R&D. The Sr. Associate I, Instrumentation and Calibration Technical Support position is responsible for GxP documenting and, where applicable, performing the installation, calibration, and maintenance of laboratory instruments. In this role, you will work closely with R&D Scientists and the Laboratory Instruments & Systems team to ensure reliable operation of laboratory assets, requiring strong attention to detail, effective communication, and substantial task‑management skills. This role is 100% on-site in our Durham, NC location and key responsibilities include:

Requirements

Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)
The ability to fluently read, write, understand and communicate in English
2 Years of Relevant Experience
All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training.

Nice To Haves

Knowledge of repair of HPLC PDA and mass spectrophotometer (MS) instruments
Familiarity with CMMS software
Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization.
Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations.

Responsibilities

Install, calibrate, maintain, qualify and repair laboratory instruments (e.g., HPLC, GC, thermometers, osmometers, KF titrators, FTIR, pH, etc.)
Collaborate with scientists to determine source of error when systems malfunction, initiate repair tickets with vendors where applicable
Enter and manage data in calibration and maintenance software
Assists with vendor scheduling and communications; escort vendor technicians while onsite performing services
Help track metrics for laboratory instruments (e.g., repair downtimes, % on-time completion, defects)
Adhere to GxP regulations by following SOPs, protocols, maintaining accurate documentation, and ensuring quality control
Follow safety procedures for proper handling and disposal of laboratory waste where applicable
Complete all required training and meet individual job requirements
Contribute to overall compliance and continuous improvement of laboratory systems