Sr. Associate I, Field Technical Service Engineering - Remote Seattle, WA

Alcon•Washington, DC

6d•$37 - $69•Remote

About The Position

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us? We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Surgical Field Service Engineer supporting Alcon equipment at customer sites and demo equipment function effectively, you will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment in a field-based role based in Seattle, WA. In this role, a typical day will include: Perform corrective and preventive maintenance, retrofits, upgrades and system installations. Establish and maintain a high level of customer satisfaction. Promptly address customer concerns, quality assurance and medical safety issues. Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams. Maintain all administrative responsibilities in a timely and accurate manner. Assist Sales, Clinical and In-house teams including other Field Engineers as needed. Manage inventory, keep accurate records, and promptly return unused and failed parts. Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory. What You’ll bring to Alcon: Associate’s degree or equivalent years of directly related experience The ability to fluently read, write, understand, and communicate in English 2 years of Relevant Experience

Requirements

Associate’s degree or equivalent years of directly related experience
The ability to fluently read, write, understand, and communicate in English
2 years of Relevant Experience

Nice To Haves

Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.
Experience working with advance medical devices and with medical devices that use lasers.
Accustomed to working with hospital operating room and surgery center protocols.
Working knowledge of ServiceMax / CRM tools.
Ability to lift 50 pounds – i.e., tools, replacement parts, etc.

Responsibilities

Perform corrective and preventive maintenance, retrofits, upgrades and system installations.
Establish and maintain a high level of customer satisfaction.
Promptly address customer concerns, quality assurance and medical safety issues.
Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams.
Maintain all administrative responsibilities in a timely and accurate manner.
Assist Sales, Clinical and In-house teams including other Field Engineers as needed.
Manage inventory, keep accurate records, and promptly return unused and failed parts.
Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory.