About The Position
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an expansive culture and are looking for diverse, talented people to join Alcon! As a Laser Field Service Engineer, one will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment in a field-based role for a territory which includes Minnesota, Wisconsin, South Dakota and North Dakota (ideal candidate would reside in the Minneapolis/St. Paul area)
Requirements
- Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.)
- The ability to fluently read, write, understand and communicate in English
- 2 Years of Relevant Experience
Nice To Haves
- Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.
- Experience working with advance medical devices and with medical devices that use lasers.
- Accustomed to working with hospital operating room and surgery center protocols.
- Working knowledge of ServiceMax / CRM tools.
- Ability to lift 50 pounds – i.e., tools, replacement parts, etc.
Responsibilities
- Perform corrective and preventive maintenance, retrofits, upgrades and system installations.
- Establish and maintain a high level of customer satisfaction.
- Promptly address customer concerns, quality assurance and medical safety issues.
- Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams.
- Maintain all administrative responsibilities in a timely and accurate manner.
- Assist Sales, Clinical and In-house teams including other Field Engineers as needed.
- Manage inventory, keep accurate records, and promptly return unused and failed parts.
- Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory.
Benefits
- Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
