Sr Associate, Customer Service & Patient Collections (Shared Services)

Boston Children's Hospital • Westwood, MA

235d • Hybrid

About The Position

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. We're looking for a motivated customer service professional to join the d Services Center team. In this role, you will receive and respond to guarantor and patient inquiries to resolve open guarantor accounts, utilizing multiple electronic billing and medical retrieval systems as well as your knowledge of medical billing to resolve inquiries. This is a hybrid position based in our Westwood office, and will require an onsite presence 1-2 days per week after training.

Requirements

• High school diploma/GED required.
• 2 years of relevant experience required; previous customer service and/or call center experience preferred.

Responsibilities

• Responds to patient/guarantor concerns spanning a wide range of issues, including payer denials, coding accuracy and appropriateness, secondary billing, coordination of benefits, verification of copayments/coinsurance/deductibles and verification and updates to demographic and fiscal registrations in order to verify the patient's responsibility for all outstanding balances.
• Informs patients of all assistance available to them when making payment arrangements or processing payments.
• Researches all inquiries to resolution using various sources, including contacting insurance companies and other outside contacts. Communicates response to patients on findings accurately and in a timely manner.
• Follows established regulations and procedures in collection, recording, storage and handling of information. Ensures required documentation of issues is complete, accurate, timely and legible. Protects and preserves confidentiality and integrity of all information according to BCH HIPAA confidentiality policy.
• Escalates and recurring billing trends and/or issues encountered through guarantor/patient contact and when possible, assists in developing solutions to said problems.

Benefits

• Flexible schedules
• Affordable health, vision and dental insurance
• Childcare and student loan subsidies
• Generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• Cell phone plan discounts
• Discounted rates on T-passes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED