Sr. Associate, Customer Due Diligence

Nclusion • Palo Alto, CA

2d

About The Position

We’re looking for a Senior Associate of Customer Due Diligence (CDD) to support customer onboarding and verification, and perform due diligence and enhanced due diligence reviews across our markets. Reporting to the Chief Compliance Officer, this role sits within the second line of defense and focuses on reviewing flagged customers, clearing onboarding risks, and ensuring due diligence processes are applied consistently and effectively. You’ll operate with a high degree of autonomy on day-to-day workflows while escalating higher-risk cases as needed.

Requirements

• 3+ years of experience in compliance, CDD/KYC, or customer onboarding within financial services or fintech
• Hands-on experience reviewing flagged customers and resolving onboarding issues in a production environment
• Familiarity with KYC/KYB processes for both individual and corporate customers
• Understanding of when enhanced due diligence (EDD) is required and what documentation is needed
• Strong attention to detail and ability to assess documentation quickly and accurately
• Ability to manage workflows independently and make sound decisions within defined guidelines
• Clear communication skills and comfort working within a compliance function

Nice To Haves

• Experience in payments, money transfer, or similar environments (e.g., remittances) is a plus
• experience in fintech or emerging markets is a plus

Responsibilities

• Review and assess customers flagged during onboarding, resolving issues efficiently to support conversion while maintaining compliance standards
• Execute customer due diligence processes, including KYC/KYB verification for both individual and business customers
• Identify when enhanced due diligence (EDD) is required and ensure appropriate documentation and review is completed
• Evaluate onboarding documentation for completeness, accuracy, and consistency with internal policies
• Escalate higher-risk or complex cases to Compliance leadership with clear supporting rationale
• Support ongoing refinement of onboarding and review processes to improve speed and accuracy
• Partner with Product and Operations to ensure onboarding flows are practical and aligned with compliance requirements
• Track and report on onboarding reviews, flag trends, and common failure points

Benefits

• 📈 401k with a match!
• 🩺 Medical Insurance
• 🦷 Dental Insurance
• 👓 Vision Insurance
• 💸 Competitive compensation & equity – We believe in sharing success.
• ✈️ Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
• 🍽️ In-office lunch, team events & culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed