Sr. Associate, Card Risk Events/Issues Manager (Hybrid)
About The Position
As a Senior Risk Specialist within the Card Risk team, you will engage with a team of risk managers, product and process owners in delivering flawlessly executed processes that improve business efficiency, improve customer experience and drive results. You will diagnose issues, create and modify processes, and execute improvements to prevent future issues and make customers whole. You will collaborate with smart and passionate leaders to improve Capital One’s risk profile while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card. The company is seeking dedicated, disciplined, risk professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong partnership and influence to motivate others in delivering flawless execution of process improvement projects.
Requirements
- High School Diploma, GED or equivalent certification
- At least 2 years of experience in Risk, Project or Process Management
Nice To Haves
- Bachelor’s Degree
- 1 year Risk Event/Issue Manager experience
- Business Process Management certification or Six Sigma certification
Responsibilities
- Guides business customer through Risk Event and/or Issue containment and remediation
- Work with internal process owners, analysts, tech, and third parties
- Works with the business to analyze and interpret Risk Event and/or Issue results to understand implications and determine appropriate corrective actions
- Makes recommendations and provides guidance to the business
- Relationship management - coordinates, influences and negotiates - ensures timelines are met and remediation projects move forward
- Helps drive investigation of root cause and/or problem solving for remediation projects
- Coordinates with various teams to ensure timelines are met and remediation projects move forward
- Maintains all process documentation and entries into system of record
- Training and development of others as necessary
- Driving process improvements aligned with desired customer outcomes
- Providing subject matter expertise on processes when representing the department in projects and other meetings
- Understands and utilizes all Risk Management tools and systems available
- Communicates and reports out results using presentations showing the data together in a meaningful format
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
