Sr. Associate, Business Analytics and Operations, Boston, MA

Santander Bank • Boston, MA

96d • $93,750 - $160,000

About The Position

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities.

Requirements

• Bachelor's Degree or equivalent work experience in Data Science, Finance, Accounting, Business Administration or equivalent field.
• 9+ Years Relevant business planning, project and financial experience.
• 9+ Years Experience working with complaint standards to include monitoring and evaluating.
• 9+ Years Experience working with Analytics and providing process recommendations.
• Advanced knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
• Ability to consult, build, and maintain solid working relationships in and outside of immediate department.
• Ability to determine and report priorities/metrics to senior management.
• Ability to manage multiple small to medium sized projects simultaneously.
• Ability to research, analyze, document, and present organizational metrics that drive business decisions.
• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members.
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills.
• Excellent verbal, written, and interpersonal communication skills.
• Knowledge and understanding of banking industry: products, services, operational policies, and procedures.
• Knowledge and understanding of risk management.
• Strong attention to detail and accuracy skills.

Nice To Haves

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.
• Experience as a project or program manager.
• Understanding of key money movement rails.
• Experience building on, integrating and cleaning data from various sources.

Responsibilities

• Contributes to the success of their own role by supporting, aligning, and proving through data new strategies, markets, and operational efficiencies across Santander Holdings USA.
• Conducts strategic data analysis, identifies insights, balances and coherently explains implications, and makes strategic recommendations to the Head of Business Units within Santander.
• Consults with management and business partners on matters of significance regarding strategic approaches, effectiveness of support functions, and business performance improvement opportunities.
• Assigned as a project lead on business unit initiatives of strategic importance across multiple business units.
• Conducts information gathering, strategic research, organization, and business process analytics to support business cases for change management, new business growth, and existing business maintenance.
• Navigates existing data sources, constructs insights, and improves data quality across multiple business units and/or internal/external sources.
• Defines and develops analytical approaches to unprecedented and complex issues, standardizes and operationalizes findings.
• Leads system change process from requirements through implementations, provides follow-on support, takes feedback, and implements recursive testing against forecasted change strategies.
• Drives communication across a variety of internal stakeholders to structure a symbiotic win-win culture.
• Develops consultative partnerships with internal teams and leaders to understand their strategic objectives, key performance indicators, and reporting requirements.
• Arranges meetings with key stakeholders, builds agendas that align with the strategic outcomes of the parent organization and the business unit.
• Communicates with internal teams and leaders to stay abreast of organization and function operations.
• Leads special projects/initiatives that are of strategic importance for the function or business unit.
• Acts as technical leader for any ad-hoc reporting or project needs in the function or business unit.
• Collaborates with and supports senior leaders and their teams to ensure analytical and reporting needs are aligned.
• Provides guidance to less experienced staff, leads projects including assigning work and monitoring quality and completion.
• Contributes to the achievement of function or business unit objectives.
• Supports data-driven decision-making by team, functional, or business unit leaders.

Benefits

• Base Pay Range Minimum: $93,750.00 USD
• Base Pay Range Maximum: $160,000.00 USD
• Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree