Sr Assoc-Delivery Management

American Express•Phoenix, AZ

13d•Hybrid

About The Position

How will you make an impact in this role? Member of Data Center Infrastructure (DCI) organization, reporting to a Manager or Director. Works closely with DCI teams, Customers and Partners to ensure quality standards and well architected delivery solutions.

Requirements

Minimum of 5+ years of demonstrated experience in a Tier III/IV data center service delivery environment supporting and partnering with teams who work with IT service delivery as well as electrical / plant operations.
Core knowledge of critical space, facilities operations, and IT Service delivery in mission critical data center physical environments
Experience with infrastructure planning / implementation, critical asset life cycle management, IT Service Management, event response, audit/compliance, and other core business processes critical to a data center environment.
Demonstrated talent supporting implementations and/or use of infrastructure systems and platforms such as DCIM, Mission Critical IT platforms and integrations with building management systems.
Advanced Microsoft Office Suite skills.
Bachelor’s Degree in relevant field or equivalent experience.

Nice To Haves

Solid grasp of the core functions that span a Data Center Infrastructure Service Delivery organization
Relevant certifications and/or experience with Agile/SAFe/Lean methodologies, ITIL, SDLC or DCIM
Experience with Application Programming Interface (APIs), RESTful services, and middleware platforms
Ability to successfully communicate with proficiency across streams and channels of business units and infrastructure teams at all levels.
Sets and maintains high standards for self and others modeling outcomes driven behaviors.
Demonstrable ability to influence toward core outcomes without direct responsibility/authority
Knows when to advance decisions to Leadership and when to make on-the-spot decisions.
Demonstrable time management skill and ability to progress work in parallel
Does not shy away from challenging goals and persists until commitments are met.
Acts on own initiative without being prompted.
Experience working with culturally diverse and/or geographically distributed teams

Responsibilities

Functions as a central point of contact for particular platforms/service capabilities in Data Center Infrastructure.
Leads the planning, execution, and delivery of complex technology projects, ensuring alignment with project goals and objectives
Develops and manages comprehensive project plans, including timelines, milestones, and resource allocation
Provides recommendations in solution design discussions on complex APIs and/or application integrations
Iterates on existing solutions to provide cost-conscious solutions over time
Fosters strong relationships with internal customers, project teams, and other partners to ensure clear communication and alignment
Facilitates regular meetings and status updates to keep all parties informed of project progress and any potential issues
Applies industry-standard project management methodologies to ensure efficient and effective project delivery
Monitors project scope, budget, and timelines to ensure projects are delivered within agreed parameters, proactively identifying and addressing any deviations from the project plan, implementing corrective actions as needed
Ensures that all project deliverables meet or exceed quality standards and expectations, conducting regular quality reviews and implementing necessary improvements to maintain high standards throughout the project
Identifies potential risks and develops mitigation strategies to minimize their impact on project delivery, monitoring and reporting on risk status, ensuring timely resolution of any issues that arise
Analyzes, scrubs, and supports data migration from current sources to future systems/platforms.
Supports software testing when engineering teams deliver new features and fixes.
Undertakes quality assessments by performing/supporting quality rating activities on key changes and ensures resolution of defects.
Implements Change Requests that arises during project implementation phase
Provides regular updates to project leadership and stakeholders on project status, risks, and issues, and conducting Pre-Program Increment (PI) planning meetings by preparing materials and documenting outcomes
Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
Crafts and enhances documentation of standardized procedures, workflow, architecture, design, deployments, and other components of a project.
Analyzes and manages reporting, using software to generate metrics, data discovery applications, dashboards, and scorecards, validating and/or modeling data so reporting is reflective of actuals.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities