Sr. Appointment Receptionist (Full Time; Mon-Fri 8am-5pm)

Maui Medical Group • Wailuku, HI

2d • $20

About The Position

Appointment Receptionist is responsible for answering all incoming/outgoing calls and scheduling appointments based on patient health needs. Taking prescription (RX) messages. Ensures information for completion of appointment are accurate including insurance verification and up to date demographics. Updates provider templates and other duties as required.

Requirements

• High School diploma or equivalent required.
• One year of receptionist experience preferred.
• Must be able to manage multiple tasks at the same time
• Possesses strong telephone skills
• Maintains a positive “can-do” attitude
• Able to work overtime as the need arises
• Willing to effectively participate as a team member with nursing and front desk practices.
• Committed to the protection of confidential information, records, and/or reports.
• Communicates effectively in a professional and courteous manner.
• Must have good organizational skills.

Responsibilities

• In a welcoming and professional manner, answers all incoming/outgoing calls: Identifies and verifies all information needed to schedule appointment. Verifies insurance with payor. Takes prescription (RX) messages or transfers calls to appropriate office. Informs patients of appointment related instructions (arrive early, co-payments, deposit, authorizations/referrals, etc.)
• Updates assigned provider template to include opening, closing and rescheduling patient appointments. Verifies changes with appropriate supervisors. Checks approved schedules with online schedule.
• Completes patient reminder calls for specialty provider appointments.
• All other miscellaneous responsibilities and duties as assigned.
• Demonstrates quality work, completes assignments on a timely basis, and makes decisions within limits of authority. Takes initiative in problem solving, maintains confidentiality of patient and company information, and interacts with patients, co-workers, and management in a courteous and respectful manner.
• Maintains attendance standards consistent with company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees