Sr. Applications Support Specialist

Fujifilm

67d

About The Position

Under minimal supervision, performs installation, maintenance, and repairs on Company products at assigned customer sites as directed by service management. This position involves analyzing and designing clinical workflow and utilizing change management techniques to facilitate process improvement, including order entry, patient registration, and technologist processes. The role supports radiologist workflow with dictation integrations and maintains a clear understanding of FDA requirements and ACR recommendations. It also involves providing guidance on billing and coding, developing project summary documents, managing client expectations, and maintaining effective communication with all departments within HCUS.

Requirements

• BS/BA Degree in Computer Science, Radiologic technologist, or comparable clinical experience in Imaging Informatics role.
• Knowledge of Microsoft Networking, Microsoft Office, Visio, MS Project, MS Access, and Google applications.
• Fundamental knowledge of Radiology workflow and departmental operations.
• Excellent verbal and written communication and presentation skills.

Nice To Haves

• Preferred experience in Enterprise imaging workflow, HIS, RIS, and EMR.
• Basic understanding of Fuji image viewer tools including Synapse PACS, Mobility, Encompass PACS, and VetPACS products.

Responsibilities

• Analyzes and designs clinical workflow and utilizes change management techniques to facilitate process improvement.
• Supports Radiologist workflow with Dictation integrations for third party dictation and Speech Recognition tools.
• Maintains a clear understanding of FDA requirements and ACR recommendations for Mammography tracking and reporting.
• Provides basic business analytics and data mining techniques for management reporting.
• Develops project summary documents such as workflow diagrams and site profile summaries.
• Manages client expectations to ensure customer satisfaction.
• Identifies opportunities to increase market share and growth.
• Actively participates in teaching and training customers.
• Maintains effective communications and working relationships with all departments within HCUS.
• Promotes professional customer service relationships and maintains goodwill.
• Assists customers with any product issues when requested.
• Maintains a safe work environment and complies with applicable regulations.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees