Sr. Applications Engineer

Baltimore Aircoil Company•Jessup, MD

3d•$90,000 - $154,100

About The Position

The Senior Applications Engineer is responsible for providing timely and accurate expertise in the selection, application, operation, and competitive positioning of BAC products to sales representatives, house accounts, global BAC plants, joint ventures, licensees, and direct customers to meet and exceed the customer's expectations. The Senior Applications Engineer is also responsible for providing accurate and profitable product customization quotes to BAC Representatives to enhance their ability to sell BAC products.

Requirements

Bachelor of Science Degree in Engineering
5-10 years of experience in the HVAC industry in applications or inside sales with a demonstrated ability to pursue and close opportunities
Strong mechanical and technical aptitude to develop an in-depth knowledge of BAC's extensive product offering
Strong team player orientation required to provide customer satisfaction in a dynamic environment, with a customer-focused (internal and external), “can-do”, professional demeanor, and sense of urgency
Strong customer service skills, orientation to team development and the ability to support sales staff and gain their cooperation and respect are required
Ability to resolve complex problems accurately and in a timely manner
Strong attention to detail, and customer solution focused
Requires excellent written communication and phone skills, flexibility in handling a wide range of tasks, and effective interpersonal and presentation skills
Proficient in the use of office software programs including Word, Excel, PowerPoint, SAP, Autodesk Inventor, Revit

Responsibilities

Provide technical applications support, sales support, and customized quotes to BAC Representatives worldwide through oral and written communication in a timely and accurate fashion
Provide BAC Representatives with equipment selections, competitive product strategy, and systems knowledge
Assist in the development of sales strategies, product positioning, and competitive tactics
Primary point of contact when handling most complex customer demands.
Review product features and current market pricing to identify greatest opportunity for margin.
Project Manager for complex projects that contribute to department growth.
Develop internal and external training material
Interact with all departments at BAC (Marketing, Customer Service, Manufacturing, Engineering, Warranty Services, Sales, Credit) to support quotations and orders
Demonstrate and quantify opportunity pipeline growth and prepare forecasts
Organize data and tools to improve the Product Applications process - work with Engineering and Customer Service to improve order flow and processing of product customizations
Assist Warranty Services in troubleshooting problems with installed equipment
Prepare and present technical presentations and training to department team members, sales representatives, and customers as required
Assist with SAP testing as needed to ensure systems are working properly for the best customer experience
Participate in new product launches, representing the point of view of Applications and end customers, then lead internal training sessions on new products