Sr Application Systems Administrator

Medline Industries, LP • Northfield, IL

311d • $96,200 - $144,560

About The Position

Medline is seeking a highly skilled Sr. Application System Administrator specializing in Governance, Risk, and Compliance (GRC) and Legal systems. The ideal candidate will demonstrate expertise in managing technical administration, optimizing and automating compliance and controls processes, and supporting seamless operations of system processes. This role requires strong analytical, technical, and interpersonal skills to support Medline’s governance and compliance objectives.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent work experience.
• At least 5 years of experience in system analysis, system or application administration, IT GRC, or legal and compliance technology support.
• Proficiency in supporting and managing GRC and Legal systems.
• Familiarity with SAP security model and its integration with GRC products.
• Experience with scripting and/or using automation tools to streamline processes.
• Strong technical acumen, including knowledge of web and cloud technologies.
• Strong problem-solving skills with a continuous improvement mindset.
• Experience maintaining knowledge bases and documenting processes using flow charts and other visualization tools.
• Excellent customer service skills with a proactive approach to resolving issues.
• Strong communication skills, both written and verbal.
• Ability to work independently and as a part of a team.
• Strong analytical, organizational, problem solving, and critical thinking skills.
• Detail and deadline oriented, and able to work with limited supervision.

Nice To Haves

• Certification in relevant GRC discipline (e.g., CISA, CISM, CIA, CRISC, CISSP) or IT governance frameworks (e.g., ITIL).
• Experience working in large and complex IT environments.
• Experience working in regulated or audited environments.
• Understanding of IT General Controls and application information protection controls.
• Familiarity with IT governance frameworks and audit processes.

Responsibilities

• Lead the design, planning, installation, configuration, maintenance, monitoring, and troubleshooting GRC and Legal technologies.
• Manage the day-to-day operations and monitor system performance of GRC and Legal technologies.
• Execute system updates and enhancements, timely patching, and corresponding testing in compliance with Medline change management protocols.
• Investigate, analyze, troubleshoot, and resolve technical system and integration issues in a timely manner.
• Serve as the primary point of contact for applicable GRC and Legal system vendors.
• Manage escalated support requests and maintain effective communication to ensure service quality.
• Stay updated on software updates and product enhancements to provide accurate and informed support.
• Set up and maintain users, roles/permissions, and security settings in accordance with company standards.
• Manage user licenses.
• Engage with internal customers to resolve issues, ensuring timely, effective, and clear communication throughout the resolution process.
• Ensure high availability and acceptable levels of performance; maintain and test the effectiveness of backup and disaster recovery solutions for GRC and Legal technologies.
• Define and manage against key performance indicators and service-level agreements.
• Maintain comprehensive and accurate documentation of processes, incidents, solutions, and system configurations.
• Create user guides, FAQs, and knowledge base articles to assist users in onboarding and troubleshooting common issues.
• Provide clear, concise instructions for Level 1 support to follow.
• Provide technical support, guidance, and training to system users.
• Manage data integration processes, ensuring accurate and timely submission of information between platforms.
• Troubleshoot and quickly resolve system integration issues.
• Organize, optimize, and automate GRC and Legal processes, driving efficiency, compliance, and auditability.
• Provide formal and informal training to process owners on relevant processes.
• Work closely with local and international stakeholders and control owners to prioritize system optimization and process improvement opportunities.
• Support system operations, data analysis, and reporting needs by designing and executing queries, developing scripts, etc.

Benefits

• Health insurance
• Life and disability insurance
• 401(k) contributions
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree