Sr. Application Administrator - Contract

Early Warning Services-posted 2 months ago
Hybrid • Scottsdale, AZ
251-500 employees
Credit Intermediation and Related Activities
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This role is responsible for providing primary administration and support of key third party applications used at Early Warning. The position serves as a Subject Matter Expert (SME) for the assigned system(s) and for the processes inside of the application to ensure that it remains current and serves the needs for Early Warning users.

  • Act as owner and primary administrator of assigned application(s).
  • Provide application and system support to all employees for assigned application(s).
  • Troubleshoot issues, providing expert level support. Resolve issues or identify escalation to Systems team or vendor. Own issue until resolved.
  • Architect the application(s) to meet business needs. Establish integration with other applications.
  • Establish best practices for administering and securing application(s).
  • Provide application performance monitoring, evaluation and optimization.
  • Propose and implement/lead job automation using scripts and other tools.
  • Implement solutions to meet or improve specific customer or business needs.
  • Research, evaluate and provide guidance in the selection of 3rd party applications.
  • Analyze, configure, document, implement and support 3rd party applications.
  • Analyze application incidents to identify root cause. Work closely with vendor's product support team to implement solutions.
  • Analyze existing processes to identify inefficiency and opportunities for improvement. Implement or direct the implementation of such process improvements.
  • Work with stakeholders to establish key metrics, KPIs and SLAs that are measurable and sustainable.
  • Ensure successful installation and validation of vendor-provided upgrades and patches.
  • Monitor license usage and budgeting for licensing costs. Provide metrics on anticipated needs during budget cycle and submit procurement requests when additional licenses are required.
  • Process change requests for modifications to the application configuration.
  • Maintain application road map and work with Manager, Applications Administration to set priorities.
  • Provide timely and accurate status reporting.
  • Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training.
  • Develop and maintain all user documentation related to assigned application(s), including policies and procedures.
  • Drive user adoption across the organization through user training and best practices.
  • Maintain relationship with vendor to resolve application issues and ensure that Early Warning's needs for new functionality are considered in future releases.
  • Support the company's commitment to protect the integrity and confidentiality of systems and data.
  • Education and experience typically obtained through completion of a Bachelor's Degree in Business, Communications and/or Computer Science or related field.
  • Excellent oral and written communication skills to be used to interact proficiently with all levels of management and staff.
  • General knowledge or familiarity with Windows OS, Oracle, SQL, MS Office, Visio.
  • General knowledge or familiarity with applications such as JIRA, Tableau, and SAP Business Objects.
  • Demonstrated experience supporting, as an admin, vendor-provided applications.
  • Must have strong capability to coach and mentor.
  • Self-starter who has the ability to manage multiple priorities.
  • Strong attention to detail and accuracy.
  • 5 or more years of relevant experience in Drupal Content Management System Administration.
  • Demonstrated experience administering Drupal v8.x.
  • Experience implementing websites in HTML, CSS, JavaScript (including AJAX and JQuery), PHP, and SQL.
  • Experience writing custom modules in Drupal.
  • Ability to troubleshoot and debug production issues.
  • Experience with monitoring/reporting tools.
  • Three years of experience in process decomposition, process analysis, scoping and optimization.
  • Java or SQL coding experience.
  • Three years of experience managing projects and project financials.
  • Understanding of accounting and finance principles as they relate to projects.
  • SQL coding experience - including Report Builder.
  • Strong understanding of MS SharePoint architecture and administration.
  • Strong understanding of Salesforce architecture and administration.
  • Certified Salesforce.com Administrator (ADM-201).
  • Experience with Service Cloud, Sales Cloud, Telephony integration, Salesforce data tools.
  • Development experience with MS Visual Studio, .NET, Microsoft SQL Server, C#.
  • Experience with Infopath, SharePoint Workflow, and SharePoint Designer.
  • Able to learn more complex configuration and design to support development and implementation improvements.
  • Handle escalated functional questions for Jira, Agile, Tempo/Timesheets (future), Xray, Confluence.
  • Support integrations (Business Objects/Data, Planview).
  • Base JQL / Scripting capability.
  • Build Dashboards and/or Filters.
  • Business Objects competency level of intermediate to senior level.
  • Assess the current configuration of Business Objects and make recommendations.
  • Establish and enhance increased functionality of Business Objects tool and features which are currently under-utilized and make the consumers of the app aware of features and functions.
  • 1+ years of experience in system support and/or system administration of an ITSM/ITIL-based solution, ticketing system, or business process management platform.
  • Basic knowledge of development languages: SQL, XML, HTML, CSS, Javascript, VBScript.
  • Working knowledge of JIRA 7.x and Confluence 6.x system administration.
  • 3+ years of Jira/Confluence support experience including operational support activities, customer service customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes.
  • Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
  • 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
  • Paid Time Off - Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
  • 12 weeks of Paid Parental Leave.
  • Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
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