Sr. Analyst, Workforce Management

Tractor Supply Company • Brentwood, TN

138d

About The Position

This position is responsible for managing Tractor Supply’s enterprise Workforce Management (WFM) application with ownership spanning administration, configuration, implementation, and Field support for labor exceeding $800M+ across all TSC locations. The Sr. Specialist, Workforce Management is highly experienced in operational processes and staffing strategies to effectively manage automated labor scheduling for the 37,000+ Team Members across our 2,000+ Tractor Supply locations. This position also leads direct support to all TSC locations to ensure optimal scheduling, financial, and operational excellence and closely collaborates with business partners in Stores Productivity, Labor Planning, HR, and Finance on a regular basis to drive continuous improvement.

Requirements

• 5+ years of workforce management application administration and/or program management experience.
• Retail store experience in a management or HR related role.
• Experience with Reflexis, Logile, Alteryx, or PowerBi is a plus.
• Bachelor’s degree (Finance, Business Administration, Analytics, IT, or related field) from an accredited college or university.
• Any suitable combination of education and experience will be considered.

Nice To Haves

• Proven workforce application administration experience.
• A deep understanding of Tractor Supply policy, procedures, and culture required.
• Strong verbal communication skills with field operators as well as executives and other leadership.
• Ability to identify root cause issues within systems and translate into functional business improvements.
• Good organizational and time management skills.
• Ability to work independently and with little supervision.

Responsibilities

• Manage the Workforce Management enterprise application, including system configuration, incoming data feeds, seasonal trend adjustment, and monitoring performance of the tool.
• Partner with internal and external resources to ensure the application is configured according to business requirements.
• Lead direct support between Stores and the Store Support Center for all issues, improvements, and inquiries within labor planning, staffing, and scheduling functions.
• Provide reporting to field and executive audiences on labor management metrics on a weekly, monthly, and quarterly basis.
• Develop analyses and recommendations to support changes to the labor management models.
• Provide labor allocation and Payroll segmentation support to ensure that Store labor is properly distributed and planned across all locations as the business changes.
• Coach and train Field and Store personnel how to utilize the WFM application to drive labor efficiency while providing legendary service.
• Oversee documentation, testing, and training aimed at increasing end user acceptance and fluency with the new application.
• Create and maintain procedures and communications related to the Workforce Management application and related business practices.
• Collaborate with internal partners to mine and analyze quantitative and qualitative workforce and operational data, generating reports and insights that lead to operational decisions.
• Identify gaps and engage in continuous improvement efforts in workforce systems.

Benefits

• Comprehensive and accessible total reward package.
• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources such as adoption and surrogacy assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees